How to use CRMC_IC_EVENT_PROF - Intent Driven Interaction Profile

SAP Transaction Code - Details

• Transaction Code: CRMC_IC_EVENT_PROF

  Description: Intent Driven Interaction Profile

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_IC_IDI_SERVICE

    Package Description: Intent driven interaction services

    Parent Package: CRM_IC_APPL

  • Module/Component: CRM-IC

    Description: Interaction Center WebClient

Smart SAP Assistant

• SAP Tcode: CRMC_IC_EVENT_PROF - Intent Driven Interaction Profile

  
  Overview: 
  CRMC_IC_EVENT_PROF is a SAP transaction code used to create and maintain intent driven interaction profiles. It is part of the SAP CRM module and is used to define the rules for how the system should respond to customer interactions. 
  
  Functionality: 
  This transaction code allows users to define the rules for how the system should respond to customer interactions. It enables users to create and maintain intent driven interaction profiles, which are used to determine how the system should respond to customer interactions. The profiles can be used to define the response type, such as providing a response with a specific product or service, or providing a response with a specific message. 
  
  Step-by-step How to Use: 
  1. Access the transaction code by entering “CRMC_IC_EVENT_PROF” in the command field. 
  2. Select “Create” from the menu bar. 
  3. Enter a name for the profile in the “Name” field. 
  4. Enter a description for the profile in the “Description” field. 
  5. Select an intent type from the drop-down menu in the “Intent Type” field. 
  6. Select an intent from the drop-down menu in the “Intent” field. 
  7. Select a response type from the drop-down menu in the “Response Type” field. 
  8. Enter a response message in the “Response Message” field. 
  9. Click “Save” to save your changes and create your profile. 
  10. Click “Activate” to activate your profile and make it available for use in customer interactions. 
  
  Other Recommendations: 
  It is recommended that users test their profiles before activating them, as this will ensure that they are working correctly and responding as expected when customers interact with them. Additionally, users should regularly review their profiles and update them as needed to ensure that they are up-to-date and responding appropriately to customer interactions.