How to use CRMC_IC_EVENT_REP - Intent Driven Interaction Profile

SAP Transaction Code - Details

• Transaction Code: CRMC_IC_EVENT_REP

  Description: Intent Driven Interaction Profile

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_IC_IDI_SERVICE

    Package Description: Intent driven interaction services

    Parent Package: CRM_IC_APPL

  • Module/Component: CRM-IC

    Description: Interaction Center WebClient

Smart SAP Assistant

• SAP Tcode: CRMC_IC_EVENT_REP - Intent Driven Interaction Profile

   Report
  
  Overview:
  The SAP transaction code CRMC_IC_EVENT_REP is used to generate an Intent Driven Interaction Profile Report. This report provides an overview of the customer interactions that have taken place in the system. It is used to analyze customer behavior and identify trends in customer interactions. 
  
  Functionality: 
  The report generated by this transaction code provides a detailed overview of customer interactions, including the type of interaction, the date and time of the interaction, and the customer’s response. It also provides a summary of the customer’s overall interaction profile, including the number of interactions, the average response time, and the average satisfaction rating. 
  
  Step-by-step How to Use: 
  To generate an Intent Driven Interaction Profile Report using this transaction code 
  1. Log into your SAP system and enter the transaction code CRMC_IC_EVENT_REP in the command field. 
  2. Select the desired date range for which you want to generate the report. 
  3. Select the desired customer segment for which you want to generate the report. 
  4. Select any additional filters you want to apply to the report. 
  5. Click “Execute” to generate the report. 
  
  Other Recommendations: 
  It is recommended that you review your Intent Driven Interaction Profile Report regularly in order to identify trends in customer behavior and make adjustments to your customer service strategy accordingly. Additionally, it is recommended that you use this report in conjunction with other reports such as Customer Satisfaction Reports in order to gain a comprehensive understanding of your customers’ experiences with your business.