How to use CRMC_IC_AUI_GEN - Agent Univ. Inbox - CRMV_IC_AUI_GEN

SAP Transaction Code - Details

• Transaction Code: CRMC_IC_AUI_GEN

  Description: Agent Univ. Inbox - CRMV_IC_AUI_GEN

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_INBOX_WIIL_TOOLS

    Package Description: Agent's Universal Inbox: Tool Packet for Inbox Work Item

    Parent Package: CRM_INBOX_WIIL

  • Module/Component: CRM-IC-UNI

    Description: Agent Inbox

Smart SAP Assistant

• SAP Tcode: CRMC_IC_AUI_GEN - Agent Univ. Inbox - CRMV_IC_AUI_GEN

  
  Overview: 
  CRMC_IC_AUI_GEN is a SAP transaction code used to access the Agent Universal Inbox (AUI) in the SAP CRM system. It is used to manage customer inquiries and requests, as well as to provide customer service. 
  
  Functionality: 
  The AUI allows agents to view and respond to customer inquiries and requests in a single inbox. It also provides agents with the ability to create and manage customer profiles, assign tasks, and track customer interactions. Additionally, the AUI provides agents with access to customer data, such as contact information, order history, and account information. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code CRMC_IC_AUI_GEN into the SAP command field. 
  2. The AUI will open up in a new window. 
  3. Agents can view customer inquiries and requests in the inbox. 
  4. Agents can create and manage customer profiles by clicking on the “Profiles” tab. 
  5. Agents can assign tasks by clicking on the “Tasks” tab. 
  6. Agents can track customer interactions by clicking on the “Interactions” tab. 
  7. Agents can access customer data by clicking on the “Data” tab. 
  8. Agents can respond to customer inquiries and requests by clicking on the “Respond” button at the bottom of each message. 
  9. When finished, agents can log out of the AUI by clicking on the “Log Out” button at the top right corner of the window. 
  
  Other Recommendations: 
  It is recommended that agents use the AUI regularly to stay up-to-date with customer inquiries and requests, as well as to ensure that all customer interactions are tracked accurately and efficiently. Additionally, it is recommended that agents use the AUI in conjunction with other SAP CRM tools, such as SAP CRM WebClient UI or SAP CRM Interaction Center, for a more comprehensive view of customer data and interactions.