How to use CRMC_IC_AUI_FWD - Define Forwards for Inbox Items

SAP Transaction Code - Details

• Transaction Code: CRMC_IC_AUI_FWD

  Description: Define Forwards for Inbox Items

  Release: S/4HANA only

  Menu Path:

  • Service > Interaction Center > Interaction Center WebClient > Administration > Agent Inbox > Forwarding > Define Recipient Profile for Forwarding

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_IC_APPL_INBOX

    Package Description: Agent's Universal Inbox: Interim Level UI - BOL

    Parent Package: CRM_IC

  • Module/Component: CRM-IC-UNI

    Description: Agent Inbox

Smart SAP Assistant

• SAP Tcode: CRMC_IC_AUI_FWD - Define Forwards for Inbox Items

  
  Overview: 
  CRMC_IC_AUI_FWD is a SAP transaction code used to define forwards for inbox items. It is part of the SAP CRM module and is used to forward inbox items to other users. 
  
  Functionality: 
  This transaction code allows users to forward inbox items to other users. This can be done by selecting the item in the inbox and then selecting the “Forward” option. The user can then enter the name of the user they want to forward the item to and click “OK”. 
  
  Step-by-step How to Use: 
  1. Log into SAP and navigate to the CRM module. 
  2. Select the “Inbox” option from the menu. 
  3. Select the item you want to forward from the list of inbox items. 
  4. Select the “Forward” option from the menu. 
  5. Enter the name of the user you want to forward the item to and click “OK”. 
  6. The item will now be forwarded to the specified user. 
  
  Other Recommendations: 
  It is recommended that users use this transaction code with caution as it can be used to send confidential information to other users without their knowledge or consent. It is also recommended that users check their inbox regularly for any forwarded items they may have received from other users.