How to use CRMC_IC_AUILET - Agent Inbox Letter

SAP Transaction Code - Details

• Transaction Code: CRMC_IC_AUILET

  Description: Agent Inbox Letter

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_INBOX_WIIL_TOOLS

    Package Description: Agent's Universal Inbox: Tool Packet for Inbox Work Item

    Parent Package: CRM_INBOX_WIIL

  • Module/Component: CRM-IC-UNI

    Description: Agent Inbox

Smart SAP Assistant

• SAP Tcode: CRMC_IC_AUILET - Agent Inbox Letter

  
  Overview: 
  CRMC_IC_AUILET is an SAP transaction code used to create and manage letters in the Agent Inbox. It is part of the SAP CRM module and is used to store and manage customer-related documents. 
  
  Functionality: 
  The CRMC_IC_AUILET transaction code allows users to create, edit, and delete letters in the Agent Inbox. It also allows users to view existing letters, as well as search for specific letters. Additionally, users can assign letters to specific agents or teams. 
  
  Step-by-step How to Use: 
  1. To create a new letter, select the “Create” button in the top left corner of the screen. 
  2. Enter the necessary information into the fields provided, such as the letter’s title, content, and recipient. 
  3. Select “Save” to save the letter. 
  4. To edit an existing letter, select the “Edit” button in the top left corner of the screen. 
  5. Make any necessary changes to the letter and select “Save” when finished. 
  6. To delete a letter, select the “Delete” button in the top left corner of the screen. 
  7. Confirm that you want to delete the letter by selecting “Yes” when prompted. 
  8. To view an existing letter, select it from the list of letters in the Agent Inbox. 
  9. To search for a specific letter, enter its title or content into the search bar at the top of the screen and select “Search”. 
  10. To assign a letter to an agent or team, select it from the list of letters in the Agent Inbox and then select “Assign” from the menu on the right side of the screen. 
  11. Select an agent or team from the drop-down menu and then select “Assign” to assign them to that letter. 
  
  Other Recommendations: 
  It is recommended that users regularly review their Agent Inbox for any new or updated letters that may need their attention. Additionally, users should ensure that all letters are assigned to an appropriate agent or team before they are saved or deleted.