How to use CRMC_IC_AUIPRCOM - Agent Inbox - CRMC_IC_AUIPRCOM

CRMC_IC_AUIPRCOM - Overview

• Transaction Code: CRMC_IC_AUIPRCOM

  Description: Agent Inbox - CRMC_IC_AUIPRCOM

  Release: S/4HANA only

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CRM_INBOX_WIIL_TOOLS

    Package Description: Agent's Universal Inbox: Tool Packet for Inbox Work Item

    Parent Package: CRM_INBOX_WIIL

  • Module/Component: CRM-IC-UNI

    Description: Agent Inbox

CRMC_IC_AUIPRCOM - Details

• SAP Tcode: CRMC_IC_AUIPRCOM - Agent Inbox - CRMC_IC_AUIPRCOM

  
  Overview:
  CRMC_IC_AUIPRCOM is a SAP transaction code used to access the Agent Inbox in the SAP CRM system. It is used to manage customer inquiries and complaints, as well as to process customer orders. 
  
  Functionality:
  The Agent Inbox provides a central location for agents to view and manage customer inquiries and complaints. It also allows agents to process customer orders, such as creating new orders, changing existing orders, and canceling orders. The Agent Inbox also provides agents with access to customer information, such as contact details, order history, and account information. 
  
  Step-by-step How to Use:
  1. Enter the transaction code CRMC_IC_AUIPRCOM into the SAP command field. 
  2. The Agent Inbox will open up in a new window. 
  3. Agents can view and manage customer inquiries and complaints from this window. 
  4. Agents can also process customer orders from this window, such as creating new orders, changing existing orders, and canceling orders. 
  5. Agents can also access customer information from this window, such as contact details, order history, and account information. 
  6. Once all tasks are completed, agents can close the window by clicking on the “Close” button at the top right corner of the window. 
  
  Other Recommendations:
  It is recommended that agents use the Agent Inbox regularly to stay up-to-date with customer inquiries and complaints, as well as to process customer orders in a timely manner. Additionally, it is