How to use CICAB - Callback Queue Assignment

SAP Transaction Code - Details

• Transaction Code: CICAB

  Description: Callback Queue Assignment

  Release: S/4HANA and ECC 6

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CCMA

    Package Description: Customer Interaction Center Components

    Parent Package: APPL

  • Module/Component: CS-CI-CIC

    Description: Customer Interaction Center

Smart SAP Assistant

• SAP Tcode: CICAB - Callback Queue Assignment

  
  Overview: 
  CICAB is an SAP transaction code used to assign a callback queue to a customer service representative. This transaction code is used to ensure that customer service representatives are able to quickly and efficiently respond to customer inquiries. 
  
  Functionality: 
  The CICAB transaction code allows customer service representatives to assign a callback queue to their profile. This ensures that they are able to quickly and efficiently respond to customer inquiries. The callback queue is used to prioritize customer inquiries and ensure that they are responded to in a timely manner. 
  
  Step-by-step How to Use: 
  1. Log into the SAP system using your user ID and password. 
  2. Enter the transaction code CICAB in the command field. 
  3. Select the “Callback Queue Assignment” option from the menu. 
  4. Select the callback queue you wish to assign from the list of available queues. 
  5. Click “Save” to save your changes. 
  
  Other Recommendations: 
  It is important to regularly review and update your assigned callback queue in order to ensure that customer inquiries are responded to in a timely manner. Additionally, it is important to ensure that all customer service representatives are aware of their assigned callback queues and understand how they should prioritize customer inquiries.