How to use CICA - Maintain Activities in CIC

CICA - Overview

• Transaction Code: CICA

  Description: Maintain Activities in CIC

  Release: S/4HANA and ECC 6

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CCMB

    Package Description: Customer Interaction Center Components

    Parent Package: APPL

  • Module/Component: CS-CI-CIC

    Description: Customer Interaction Center

CICA - Details

• SAP Tcode: CICA - Maintain Activities in CIC

  
  Overview: 
  The SAP transaction code CICA is used to maintain activities in the Customer Interaction Center (CIC). This transaction code allows users to create, change, and delete activities in the CIC. It also provides a way to view and manage activities in the CIC. 
  
  Functionality: 
  The CICA transaction code provides users with a way to manage activities in the CIC. It allows users to create, change, and delete activities in the CIC. It also provides a way to view and manage activities in the CIC. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code CICA into the SAP command field. 
  2. Select the activity you want to maintain from the list of available activities. 
  3. Select the action you want to perform (create, change, or delete). 
  4. Enter the necessary information for the activity you are maintaining. 
  5. Save your changes. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with the CICA transaction code before using it. Additionally, users should ensure that they have the necessary permissions to use this transaction code before attempting to use it.