How to use CIC8 - CIC Customizing Menu (Temporary - Lo

SAP Transaction Code - Details

• Transaction Code: CIC8

  Description: CIC Customizing Menu (Temporary - Lo

  Release: S/4HANA and ECC 6

• • Program: MENUCIC8

    Screen: 1000

    Authorization Object:

  • Development Package: CICA

    Package Description: Customer Interaction Center

    Parent Package: APPL

  • Module/Component: CS-CI

    Description: Customer Interaction

Smart SAP Assistant

• SAP Tcode: CIC8 - CIC Customizing Menu (Temporary - Lo

  osely Coupled)
  
  Overview:
  CIC8 is an SAP transaction code used to access the CIC Customizing Menu (Temporary - Loosely Coupled). This menu provides access to the Customizing settings for the Customer Interaction Center (CIC) application. It is used to configure the CIC application to meet the specific needs of a customer. 
  
  Functionality: 
  The CIC Customizing Menu (Temporary - Loosely Coupled) allows users to customize the CIC application in order to meet their specific needs. This includes setting up customer-specific settings such as call routing, agent assignment, and customer segmentation. It also allows users to configure the CIC application for different types of customer interactions, such as voice, chat, and email. 
  
  Step-by-step How to Use: 
  1. Access the SAP Easy Access Menu and enter transaction code CIC8. 
  2. Select the desired customization option from the CIC Customizing Menu (Temporary - Loosely Coupled). 
  3. Enter the necessary information for the customization option selected. 
  4. Save your changes and exit the menu. 
  
  Other Recommendations: 
  It is important to note that any changes made in the CIC Customizing Menu (Temporary - Loosely Coupled) will only be applied temporarily and will not be saved permanently until they are saved in a separate transaction code. Additionally, it is recommended that users familiarize themselves with all of the customization options available in order to ensure that they are able to properly configure the CIC application for their specific needs.