How to use CICAA - Callback Queue Maintenance

SAP Transaction Code - Details

• Transaction Code: CICAA

  Description: Callback Queue Maintenance

  Release: S/4HANA and ECC 6

• • Program:

    Screen: 0

    Authorization Object:

  • Development Package: CCMA

    Package Description: Customer Interaction Center Components

    Parent Package: APPL

  • Module/Component: CS-CI-CIC

    Description: Customer Interaction Center

Smart SAP Assistant

• SAP Tcode: CICAA - Callback Queue Maintenance

  
  Overview:
  CICAA is an SAP transaction code used to maintain the callback queue. It is used to manage the callback queue, which is a list of customer service requests that need to be addressed. This transaction code allows users to view, add, and delete entries from the callback queue. 
  
  Functionality: 
  The CICAA transaction code allows users to view the callback queue and make changes to it. It also allows users to add new entries to the queue and delete existing entries. The transaction code also provides information about the status of each entry in the queue, such as whether it has been addressed or not. 
  
  Step-by-step How to Use: 
  1. Enter the CICAA transaction code in the SAP system. 
  2. The callback queue will be displayed on the screen. 
  3. To add a new entry, click on the “Add” button and enter the necessary information. 
  4. To delete an existing entry, select it and click on the “Delete” button. 
  5. To view the status of an entry, select it and click on the “Status” button. 
  6. When you are finished making changes, click on the “Save” button to save your changes. 
  
  Other Recommendations: 
  It is important to keep the callback queue up-to-date in order to ensure that customer service requests are addressed in a timely manner. It is also important to regularly review the status of each entry in order to ensure that all requests have been addressed appropriately.