What is return by mail (pick-up) in SAP IS-IRM - SAP Intelligent Returns Management?

SAP Term: return by mail (pick-up)

• Component: IS-IRM

• Component Name: SAP Intelligent Returns Management

• Description: To bring back items purchased by having a shipping carrier pick them up and then ship them to a warehouse of the seller.

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• Key Concepts: 
  Return by mail (pick-up) is a feature of SAP Intelligent Returns Management (IS-IRM) that allows customers to return goods to a retailer via mail. The customer can select a pick-up option from the retailer's website, and the retailer will arrange for the goods to be picked up from the customer's address. The goods are then returned to the retailer, who can then process the return. 
  
  How to use it: 
  To use this feature, customers must first select the pick-up option from the retailer's website. They will then be asked to provide their address and other details, such as their contact information. Once this information is provided, the retailer will arrange for the goods to be picked up from the customer's address. The goods will then be returned to the retailer, who can then process the return. 
  
  Tips & Tricks: 
  When using this feature, it is important to ensure that all of the necessary information is provided accurately and completely. This includes providing accurate contact information and ensuring that all of the goods are properly packaged for pick-up. Additionally, it is important to keep track of when the goods are picked up and when they are returned to the retailer. 
  
  Related Information: 
  This feature is part of SAP Intelligent Returns Management (IS-IRM), which is a comprehensive solution for managing returns and refunds. IS-IRM provides retailers with an efficient way to manage returns and refunds, as well as providing customers with an easy way to return goods. Additionally, IS-IRM provides retailers with insights into customer behavior and preferences, allowing them to better understand their customers and improve their services.