What is 'return authorization' in SAP IS-IRM - SAP Intelligent Returns Management?

return authorization - Overview

• Component: IS-IRM

• Component Name: SAP Intelligent Returns Management

• Description: A permit for a consumer to bring back items they purchased to the seller. This is the opposite of a sales order.

return authorization - Details

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  Key Concepts: 
  Return authorization is a process in SAP Intelligent Returns Management (IS-IRM) that allows customers to return goods to a vendor. It is used to track the return of goods and ensure that the customer receives a refund or replacement product. The process involves creating a return authorization document, which is then sent to the vendor for approval. Once approved, the customer can then return the goods and receive a refund or replacement product. 
  
  How to use it: 
  To use return authorization in SAP Intelligent Returns Management, the customer must first create a return authorization document. This document should include information such as the customer's name, address, and contact information, as well as details about the product being returned. Once this document is created, it must be sent to the vendor for approval. Once approved, the customer can then return the goods and receive a refund or replacement product. 
  
  Tips & Tricks: 
  When creating a return authorization document, it is important to include all relevant information about the product being returned. This includes details such as the product's serial number, purchase date, and any other relevant information that may be needed for processing the return. Additionally, it is important to keep track of all documents related to the return authorization process in order to ensure that all steps are completed correctly and in a