What is return by mail (drop-off) in SAP (IS-IRM - SAP Intelligent Returns Management)?

SAP Term: return by mail (drop-off)

• Component: IS-IRM

• Component Name: SAP Intelligent Returns Management

• Description: To bring back items purchased by dropping them off at a shipping carrier, which then ships them to a warehouse of the seller.

Smart SAP Assistant

• Key Concepts: 
  Return by mail (drop-off) is a feature of SAP Intelligent Returns Management (IS-IRM) that allows customers to return products to a designated drop-off location. This feature enables customers to return products without having to contact the seller directly. 
  
  How to use it: 
  To use the return by mail (drop-off) feature, customers must first select the product they wish to return and then select the drop-off location. Once the product is dropped off, the customer will receive a confirmation email with a tracking number. The customer can then track the status of their return online. 
  
  Tips & Tricks: 
  When using the return by mail (drop-off) feature, it is important to ensure that all necessary information is included in the package. This includes the product, a copy of the invoice, and any other relevant documents. Additionally, it is important to keep track of the tracking number in order to monitor the status of the return. 
  
  Related Information: 
  The return by mail (drop-off) feature is part of SAP Intelligent Returns Management (IS-IRM). IS-IRM is an integrated solution that enables companies to manage returns more efficiently and cost-effectively. It provides features such as automated returns processing, real-time tracking, and analytics.