What is operation project plan in SAP CRM-IPS-ICM - Investigative Case Management?

SAP Term: operation project plan

• Component: CRM-IPS-ICM

• Component Name: Investigative Case Management

• Description: Definition of a project Collaboration Project that refers to an operation such as police searches of premises or actioning of arrest warrants. You can subsequently link the operation project plan with a case from and then with an operational structure

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• Key Concepts: 
  Operation project plan is a component of the Investigative Case Management (ICM) module in SAP Customer Relationship Management (CRM). It is used to define and manage the operational activities of an investigation. It allows users to create a plan for each investigation, including tasks, resources, and timelines. The plan can be used to track progress and ensure that all activities are completed in a timely manner. 
  
  How to use it: 
  To use the operation project plan, users must first create a project plan template. This template will define the tasks, resources, and timelines for each investigation. Once the template is created, users can then create an operation project plan for each investigation. The plan will include all of the tasks, resources, and timelines defined in the template. Users can then assign tasks to specific resources and track progress throughout the investigation. 
  
  Tips & Tricks: 
  When creating an operation project plan, it is important to ensure that all tasks are properly assigned to the correct resources. This will help ensure that all activities are completed in a timely manner. Additionally, it is important to regularly review the progress of each investigation to ensure that all tasks are being completed as expected. 
  
  Related Information: 
  For more information on using the operation project plan in SAP CRM-IPS-ICM Investigative Case Management, please refer to the official SAP documentation. Additionally, there are many online tutorials available that provide step-by-step instructions on how to use this feature.