What is operation planner in SAP CRM-IPS-ICM - Investigative Case Management?

SAP Term: operation planner

• Component: CRM-IPS-ICM

• Component Name: Investigative Case Management

• Description: Person responsible for planning operational measures and grouping personnel and material resources in a Collaboration Project or the DFPS System.

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• Key Concepts: 
  Operation Planner is a component of the Investigative Case Management (ICM) module in SAP Customer Relationship Management (CRM). It is used to plan and manage operations, such as investigations, audits, and inspections. It allows users to define the scope of an operation, assign tasks to personnel, and track progress. It also provides a graphical view of the operation's timeline and progress. 
  
  How to use it: 
  Operation Planner can be used to create and manage operations. To create an operation, users must first define the scope of the operation by specifying the objectives, tasks, and resources needed. Once the scope is defined, users can assign tasks to personnel and track progress. The graphical view of the timeline allows users to easily monitor progress and make adjustments as needed. 
  
  Tips & Tricks: 
  When creating an operation, it is important to define the scope as clearly as possible. This will help ensure that all tasks are assigned correctly and that progress is tracked accurately. Additionally, it is important to regularly review the graphical view of the timeline to ensure that tasks are being completed on time. 
  
  Related Information: 
  For more information on Operation Planner, please refer to SAP's documentation on Investigative Case Management (ICM). Additionally, there are several online tutorials available that provide step-by-step instructions on how to use Operation Planner.