What is call result in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: call result

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: The outcome of a telephone call. &EXAMPLE& Possible call results include: Voicemail Busy signal Wrong number No answer

Smart SAP Assistant

• Key Concepts: 
  Call Result is a feature of the CRM-CIC Interaction Center WinClient that allows users to quickly and easily record the outcome of a customer call. It allows users to select from a list of predefined call results, such as “resolved” or “not resolved”, and enter additional information about the call. This information is then stored in the system for future reference.
  
  How to use it: 
  To use the Call Result feature, users must first log into the CRM-CIC Interaction Center WinClient. Once logged in, they can select the “Call Result” option from the main menu. This will open a window where they can select from a list of predefined call results and enter additional information about the call. Once all of the required information has been entered, users can click “Save” to store the call result in the system.
  
  Tips & Tricks: 
  When entering additional information about a call result, it is important to be as detailed as possible. This will help ensure that all relevant information is stored in the system for future reference. Additionally, it is important to remember to click “Save” after entering all of the required information, otherwise the call result will not be stored in the system.
  
  Related Information: 
  For more information about using the Call Result feature of the CRM-CIC Interaction Center WinClient, please refer to the official documentation available on SAP’s website. Additionally, there are many online tutorials and videos available that provide step-by-step instructions on how to use this feature.