What is call out prefix in SAP CRM-CCI - SAP Contact Center?

SAP Term: call out prefix

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A set of numbers automatically added to the beginning of the displayed telephone number when making outbound calls.

Smart SAP Assistant

• Key Concepts: 
  A call out prefix is a feature of the SAP Contact Center Infrastructure (CRM-CCI) that allows users to make outbound calls from the system. It is a unique identifier that is used to identify the source of the call. The call out prefix is typically used in conjunction with an external telephone system, such as a PBX, to route calls to the correct destination. 
  
  How to use it: 
  The call out prefix is configured in the SAP Contact Center Infrastructure (CRM-CCI) system. It can be set up for each user or for a group of users. Once configured, the call out prefix will be used to identify the source of the call when making outbound calls. 
  
  Tips & Tricks: 
  When configuring the call out prefix, it is important to ensure that it is unique and not shared with any other users or systems. This will help ensure that calls are routed correctly and that there are no conflicts with other systems. 
  
  Related Information: 
  For more information on configuring and using the call out prefix in SAP Contact Center Infrastructure (CRM-CCI), please refer to the official SAP documentation.