What is call script in SAP LOD-CRM-SOD - Sales OnDemand?

SAP Term: call script

• Component: LOD-CRM-SOD

• Component Name: Sales OnDemand

• Description: A survey populated with call-related questions and dialogs to be used by sales representatives to stay on-message and capture required data points when conversing with their call list participants.

Smart SAP Assistant

• Key Concepts: 
  A call script is a document used in customer service and sales that provides a structured approach to customer interactions. It is designed to help customer service representatives and salespeople stay on track during conversations with customers. The call script outlines the key points that should be discussed during the conversation, as well as the order in which they should be discussed. 
  
  How to use it: 
  In SAP Sales OnDemand, call scripts are used to ensure that customer service representatives and salespeople have all the necessary information at their fingertips when interacting with customers. The call script can be used to guide the conversation, providing structure and helping to ensure that all relevant topics are discussed. Additionally, it can be used to provide additional information about products or services that may be of interest to the customer. 
  
  Tips & Tricks: 
  When using a call script, it is important to remember that it should not be used as a rigid script. Instead, it should be used as a guide for the conversation, allowing for flexibility and improvisation as needed. Additionally, it is important to remember that the goal of the call script is not just to provide information but also to build relationships with customers. 
  
  Related Information: 
  For more information on using call scripts in SAP Sales OnDemand, please refer to the official SAP documentation. Additionally, there are many resources available online that provide tips and best practices for using call scripts in customer service and sales.