How To Fix XW381 - File download not supported - no file storage on app server

SAP Error Message - Details

• Message type: E = Error

• Message class: XW - DART - Data Retention Tool

• Message number: 381

• Message text: File download not supported - no file storage on app server

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message XW381 - File download not supported - no file storage on app server ?

  The SAP error message XW381 indicates that the system is unable to download a file because there is no file storage available on the application server. This typically occurs when the application server is not configured to handle file downloads or when the necessary file storage directories are not set up correctly.
  Cause:
  
  Missing File Storage Configuration: The application server may not have the necessary file storage directories configured.
  Insufficient Permissions: The user or the application server may not have the required permissions to access the file storage.
  Server Configuration Issues: The application server may not be properly configured to handle file downloads.
  Temporary Issues: There may be temporary issues with the application server or network that prevent file downloads.
  
  Solution:
  
  
  Check File Storage Configuration:
  
  Ensure that the file storage directories are correctly configured in the SAP system. You can check this in transaction RZ10 or RZ11 for profile parameters related to file storage.
  Look for parameters like DIR_HOME, DIR_EXEC, or any other relevant parameters that define file storage locations.
  
  
  
  Verify Permissions:
  
  Ensure that the user and the application server have the necessary permissions to access the file storage directories. This may involve checking operating system-level permissions.
  
  
  
  Check Application Server Configuration:
  
  Review the configuration of the application server to ensure it is set up to handle file downloads. This may involve checking the instance profile settings.
  
  
  
  Use Alternative Methods:
  
  If the application server cannot be configured for file downloads, consider using alternative methods for file transfer, such as using SAP GUI to download files directly to the client machine.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: RZ10 (Profile Maintenance), RZ11 (Profile Parameter Maintenance)
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may provide additional insights or solutions.
  Documentation: Review SAP documentation related to file handling and application server configuration for more detailed guidance.
  
  By following these steps, you should be able to identify and resolve the issue causing the XW381 error message in your SAP system.