How To Fix XS086 - Error when accessing the external software: Test not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: XS - SAPconnect: All messages

• Message number: 086

• Message text: Error when accessing the external software: Test not possible

What causes this issue?

You tried to access the external software using the settings. Access
was not possible.
Further information on the external software:
&V1&

How to fix this error?

Check the following settings:
SAPconnect node: Is the correct RFC destination assigned to the node?
RFC destination: Is correct access to the external software specified?
External software: Is the software installed and operational?

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message XS086 - Error when accessing the external software: Test not possible ?

  The SAP error message XS086, which states "Error when accessing the external software: Test not possible," typically occurs in the context of SAP systems when there is an issue with the integration or communication between SAP and an external software or service. This error can arise in various scenarios, such as when trying to test a connection to an external system or service.
  Causes:
  
  Network Issues: There may be network connectivity problems preventing SAP from reaching the external software.
  Configuration Errors: Incorrect configuration settings in the SAP system or the external software can lead to this error.
  Authentication Problems: Issues with user credentials or authentication methods can block access to the external software.
  Service Availability: The external software or service may be down or not responding.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection between SAP and the external software.
  Version Compatibility: Incompatibility between the versions of SAP and the external software can also lead to this error.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the external software over the network. You can use tools like ping or traceroute to diagnose connectivity issues.
  Review Configuration Settings: Verify the configuration settings in both SAP and the external software. Ensure that all parameters are correctly set.
  Validate Credentials: Check the user credentials being used to access the external software. Ensure they are correct and have the necessary permissions.
  Test External Software Availability: Confirm that the external software is up and running. You may need to contact the administrator of the external system.
  Check Firewall Settings: Review firewall rules and security settings to ensure that they allow traffic between SAP and the external software.
  Consult Documentation: Refer to the documentation for both SAP and the external software for any specific requirements or troubleshooting steps.
  Update Software: If there are known compatibility issues, consider updating either the SAP system or the external software to a compatible version.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the XS086 error.
  Logs and Traces: Review system logs and traces in SAP for more detailed error messages that can provide additional context.
  Support: If the issue persists, consider reaching out to SAP support or the support team for the external software for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the XS086 error in your SAP environment.