How To Fix XS087 - Version &1 of the external software has an incorrect format

SAP Error Message - Details

• Message type: E = Error

• Message class: XS - SAPconnect: All messages

• Message number: 087

• Message text: Version &1 of the external software has an incorrect format

What causes this issue?

The version number of the external software must have the format
A.BBCDDD
where
A = a number, increased with incompatible interface changes
B = a number, increased with large, compatible interface
changes
C = a letter, changed with small changes
D = either, not evaluated by SAPphone.
The version number is used to check compatibility in SAPconnect. The
values A, B and C should match with the version of the SAPconnect
interface for which the software was created or last adapted.

System Response

It is not possible to check whether the versions of SAPconnect and the
external software are compatible. Nevertheless, the SAPconnect node
can be activated and used. However, errors may occur in the process
and functions that are not supported are possible.

How to fix this error?

Check whether a correct version of the external software is being used.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message XS087 - Version &1 of the external software has an incorrect format ?

  The SAP error message XS087, which states "Version &1 of the external software has an incorrect format," typically indicates that there is a mismatch or an issue with the versioning of an external software component that SAP is trying to interact with. This error can occur in various contexts, such as when integrating third-party applications, using specific SAP modules, or during system upgrades.
  Causes:
  
  Version Mismatch: The version of the external software does not match the expected format or version that SAP requires.
  Incorrect Configuration: The configuration settings for the external software may be incorrect, leading to the system not recognizing the version properly.
  Corrupted Installation: The external software may be improperly installed or corrupted, causing it to report an incorrect version.
  Compatibility Issues: The external software may not be compatible with the version of SAP you are using.
  
  Solutions:
  
  Check Version Compatibility: Verify that the version of the external software is compatible with your SAP system. Refer to the SAP documentation or the external software's documentation for compatibility matrices.
  Update External Software: If the version is outdated or incorrect, update the external software to the correct version that is compatible with your SAP system.
  Reconfigure Settings: Review and correct any configuration settings related to the external software in your SAP system.
  Reinstall Software: If the installation is suspected to be corrupted, consider reinstalling the external software.
  Consult Documentation: Check the SAP Notes or Knowledge Base Articles (KBAs) related to this error for specific guidance or patches that may address the issue.
  Contact Support: If the issue persists, consider reaching out to SAP support or the support team for the external software for further assistance.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that may provide additional context or solutions for this error.
  Documentation: Review the official documentation for both SAP and the external software for any specific requirements regarding versioning.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the XS087 error and implement a suitable solution.