How To Fix XS084 - Error when exchanging data with the external software

SAP Error Message - Details

• Message type: E = Error

• Message class: XS - SAPconnect: All messages

• Message number: 084

• Message text: Error when exchanging data with the external software

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message XS084 - Error when exchanging data with the external software ?

  The SAP error message XS084 typically indicates an issue with data exchange between SAP and an external software system. This error can arise from various causes, including configuration issues, network problems, or data format mismatches. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Configuration Issues: Incorrect settings in the SAP system or the external software can lead to communication failures.
  Network Problems: Connectivity issues between the SAP system and the external software can prevent data exchange.
  Data Format Mismatch: The data being sent or received may not conform to the expected format, leading to errors during processing.
  Authorization Issues: Insufficient permissions for the user or service account trying to perform the data exchange.
  Service Availability: The external service may be down or not reachable due to maintenance or other issues.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings in both SAP and the external software. Ensure that endpoints, ports, and protocols are correctly set up.
  Review any relevant integration settings, such as middleware configurations if applicable.
  
  
  
  Network Troubleshooting:
  
  Test the network connection between the SAP system and the external software. Use tools like ping or traceroute to diagnose connectivity issues.
  Ensure that firewalls or security settings are not blocking the communication.
  
  
  
  Data Validation:
  
  Check the data being exchanged for compliance with the expected formats. This may involve validating data types, lengths, and structures.
  If applicable, review any transformation logic that may be altering the data format.
  
  
  
  Review Authorizations:
  
  Ensure that the user or service account has the necessary permissions to perform the data exchange. This may involve checking roles and authorizations in both systems.
  
  
  
  Service Status:
  
  Confirm that the external software or service is operational. Check for any maintenance notifications or service outages.
  
  
  
  Logs and Traces:
  
  Review logs in both SAP and the external software for more detailed error messages or warnings that can provide additional context.
  Enable tracing in SAP to capture more detailed information about the error.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address the XS084 error specifically or provide guidance on similar issues.
  Documentation: Review the integration documentation for both SAP and the external software to ensure compliance with integration standards.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.