How To Fix WZ393 - Work item & cannot be executed

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 393

• Message text: Work item & cannot be executed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WZ393 - Work item & cannot be executed ?

  SAP Error Message:
  
  WZ393 Work item & cannot be executed
  
  Cause:
  This error occurs when a workflow work item cannot be executed. The ampersand (&) in the message is a placeholder for the specific work item ID. The main reasons for this error include:
  
  The work item is already processed or deleted.
  The work item is locked or in an inconsistent state.
  The user trying to execute the work item does not have the necessary authorization.
  The workflow container or task associated with the work item is missing or corrupted.
  The workflow runtime environment is not able to find the task or the task is not active.
  The work item is linked to a workflow that has been cancelled or terminated.
  
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Check Work Item Status:
  
  Use transaction SWI1 or SWI5 to check the status of the work item.
  Verify if the work item is still active or already processed.
  
  
  
  Check Authorizations:
  
  Ensure the user executing the work item has the required authorizations.
  Use transaction SU53 after the error occurs to check missing authorizations.
  
  
  
  Restart or Recreate Work Item:
  
  If the work item is in an inconsistent state, try to restart the workflow or recreate the work item.
  Use transaction SWU3 to check workflow runtime environment and fix inconsistencies.
  
  
  
  Check Workflow Logs:
  
  Use transaction SWI2_FREQ or SWI2_DIAG to analyze the workflow logs and identify the root cause.
  Look for errors related to the task or container.
  
  
  
  Check Task and Workflow Status:
  
  Verify that the task linked to the work item is active and not deleted.
  Check the workflow definition in SWDD to ensure it is active.
  
  
  
  Delete or Reset Work Item:
  
  If the work item is stuck and cannot be executed, consider deleting it using SWI6 or resetting the workflow instance.
  
  
  
  Check System Logs:
  
  Review system logs (SM21) and short dumps (ST22) for related errors.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1 – Work Item Selection
  SWI5 – Work Item List
  SWI2_FREQ – Workflow Log for Work Item
  SWI2_DIAG – Workflow Diagnosis
  SWDD – Workflow Builder
  SWU3 – Workflow Customizing
  SU53 – Authorization Check
  SWI6 – Delete Work Item
  
  
  
  SAP Notes:
  
  Check SAP Notes related to workflow errors and work item execution issues.
  Common notes include those related to workflow runtime errors and authorization problems.
  
  
  
  Additional Tips:
  
  Always ensure the workflow runtime environment is properly configured.
  Regularly monitor workflow logs to catch issues early.
  Keep workflow definitions and tasks up to date and consistent.
  
  
  
  
  If the problem persists after these checks, consider raising a support ticket with SAP, providing detailed workflow logs and system information.