How To Fix WZ392 - Conflicting work item operations called

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 392

• Message text: Conflicting work item operations called

What causes this issue?

There are work item operations which conflict, for example a work item
cannot be set to done explicitly and then forwarded.
In your case, the operations &v1& and &v2& (at least) conflict.

System Response

The operations are rejected.

How to fix this error?

Decide which operation(s) is/are to be executed.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ392 - Conflicting work item operations called ?

  SAP Error Message:
  
  WZ392 - Conflicting work item operations called
  
  Cause:
  This error occurs in SAP Workflow when there are conflicting operations attempted on the same work item simultaneously or in an inconsistent sequence. For example, trying to perform two contradictory actions on a work item (such as completing and restarting it at the same time) or calling operations that conflict with the current status of the work item.
  Common scenarios include:  
  
  Attempting to complete a work item that is already completed or deleted.  
  Trying to perform an operation on a work item that is currently locked or being processed by another user or process.  
  Programmatic errors where multiple workflow API calls are made on the same work item without proper synchronization.
  
  
  Solution:
  
  
  Check Work Item Status:
  
  Verify the current status of the work item in transaction SWI1 or SWI2_FREQ. Ensure that the operation you want to perform is valid for the current status.
  
  
  Avoid Conflicting Calls:
  
  Review the custom code or workflow logic that triggers operations on the work item. Make sure that conflicting operations (e.g., complete and restart) are not called simultaneously or in an incorrect order.
  
  
  Lock Handling:
  
  If the work item is locked by another user or process, wait until the lock is released before performing operations.
  
  
  Use Proper API Calls:
  
  When using workflow APIs (e.g., SAP_WAPI_COMPLETE_TASK, SAP_WAPI_RESTART_TASK), ensure that the calls are made in a consistent and logical sequence.
  
  
  Debugging:
  
  Use transaction SWUS (Workflow Runtime Analysis) or enable workflow trace to analyze the sequence of operations on the work item.
  
  
  Check for Duplicate Processing:
  
  If the workflow is triggered multiple times or the same work item is processed concurrently, implement synchronization or checks to prevent duplicate/conflicting operations.
  
  
  
  Related Information:
  
  
  Transactions:  
  
  SWI1 - Work Item Selection  
  SWI2_FREQ - Work Items for User  
  SWUS - Workflow Runtime Analysis  
  SWI6 - Work Item Log
  
  
  
  SAP Notes:
  
  Search for SAP Notes related to WZ392 or workflow work item conflicts for specific patches or known issues.
  
  
  SAP Help:
  
  Refer to SAP Workflow documentation for details on work item lifecycle and API usage.
  
  
  
  Summary:
  
  The WZ392 error indicates that conflicting operations were attempted on a workflow work item. To resolve it, verify the work item status, avoid simultaneous conflicting operations, handle locks properly, and ensure correct API usage in workflow processing.