How To Fix WZ386 - Work item & completed

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 386

• Message text: Work item & completed

Self-Explanatory Message

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• What is the cause and solution for SAP error message WZ386 - Work item & completed ?

  SAP Error Message:
  
  WZ386 - Work item & completed
  
  Cause:
  The error message WZ386 typically occurs in SAP Workflow when an operation is attempted on a work item that has already been completed. For example, trying to reprocess, change, or delete a work item that is no longer active because it has been finished or withdrawn.
  In other words, the system is informing you that the work item you are trying to act upon is already in a completed status, so the requested action cannot be performed.
  
  Explanation:
  
  Work Item: A task or step in a workflow that requires action.
  Completed Work Item: A work item that has been processed and finalized.
  Attempting to perform operations like reassigning, restarting, or modifying a completed work item triggers this error.
  
  
  Solution:
  
  
  Check Work Item Status:
  
  Use transaction SWI1 or SWI5 to display the work item and verify its status.
  Confirm that the work item is indeed completed.
  
  
  
  Avoid Operations on Completed Work Items:
  
  Do not try to modify or reprocess completed work items.
  If you need to redo the process, consider restarting the workflow or creating a new work item.
  
  
  
  If Reprocessing is Required:
  
  Identify the root cause why the work item needs to be reprocessed.
  Restart the workflow instance or create a new workflow instance instead of trying to reuse the completed work item.
  
  
  
  Check Workflow Logs:
  
  Use transaction SWI2_FREQ or SWI2_DIAG to analyze workflow logs and history.
  Understand why the work item was completed and whether a new workflow instance is needed.
  
  
  
  Technical Checks (if applicable):
  
  If this error occurs due to custom code or workflow container manipulation, review the code to ensure it does not attempt to act on completed work items.
  Check for any user-exits or BAdIs that might be incorrectly handling work items.
  
  
  
  
  Related Information:
  
  
  Transactions:
  
  SWI1 - Work Item Selection
  SWI5 - Work Item Display
  SWI2_FREQ - Workflow Log (Work Items)
  SWI2_DIAG - Workflow Log (Diagnosis)
  
  
  
  SAP Notes:
  
  Check SAP Notes related to workflow errors and work item statuses for any known issues or patches.
  
  
  
  Workflow Concepts:
  
  Understanding the lifecycle of a work item is crucial: Created ? In Process ? Completed/Withdrawn.
  Once completed, work items are archived and cannot be changed.
  
  
  
  
  Summary:
  
  Cause: Attempt to act on a work item that is already completed.
  Solution: Verify status, avoid modifying completed work items, restart workflow if needed.
  Related Info: Use workflow transactions to analyze and manage work items properly.
  
  
  If you provide the exact scenario or transaction where this error occurs, I can help with more specific guidance.