How To Fix WZ384 - Sending unsuccessful; see SAPforms trace for result

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 384

• Message text: Sending unsuccessful; see SAPforms trace for result

What causes this issue?

An attempt was made to send messages for work items. The sending
failed, however.

System Response

You are informed about the failure.

How to fix this error?

Look in the SAPforms trace. This trace is only written if you have
activated it beforehand though.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ384 - Sending unsuccessful; see SAPforms trace for result ?

  The SAP error message:
  WZ384 Sending unsuccessful; see SAPforms trace for result
  
  Cause:
  This error occurs when SAPscript or Smart Forms output processing fails during the sending phase (e.g., sending a print job, email, or fax). The message indicates that the transmission of the form output was unsuccessful. The root cause can vary but typically includes:
  
  Communication issues with the output device (printer, fax server, email server).
  Incorrect or missing configuration in the output device settings.
  Problems in the SAPforms processing program or spool request.
  Authorization or network issues preventing the output from being sent.
  Errors in the form logic or data that cause the form generation to fail.
  
  The key hint is in the message: "see SAPforms trace for result" — the detailed error is logged in the SAPforms trace.
  
  Solution:
  
  
  Check the SAPforms Trace:
  
  Use transaction SFP (Smart Forms) or SP01 (Spool Request) to identify the output request.
  Use transaction SFP ? Utilities ? Trace or check the trace files on the application server.
  The trace will provide detailed information about why the sending failed.
  
  
  
  Verify Output Device Configuration:
  
  Check the output device settings in transaction SPAD.
  Ensure the device is correctly configured and reachable.
  For email or fax, verify the SMTP or fax server settings.
  
  
  
  Check Network and Authorization:
  
  Confirm that the SAP system can communicate with the output device or server.
  Verify user authorizations related to output processing.
  
  
  
  Review Form and Program Logic:
  
  Check the Smart Form or SAPscript for errors.
  Test the form independently to ensure it generates output correctly.
  
  
  
  Check Spool Request:
  
  Use transaction SP01 to check the spool request status.
  If the spool request is stuck or incomplete, try deleting and re-creating it.
  
  
  
  Consult SAP Notes:
  
  Search SAP Support Portal for notes related to WZ384 or SAPforms sending errors.
  Sometimes patches or corrections are available.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SFP – Smart Forms maintenance and trace.
  SP01 – Spool request monitoring.
  SPAD – Output device configuration.
  SOST – Outbound email monitoring (if email output).
  
  
  
  SAPforms Trace Location:
  
  The trace files are usually located on the application server under the directory specified in the SAP profile parameters (e.g., /usr/sap/<SID>/D00/work).
  The trace file name typically starts with sapforms.
  
  
  
  Common Scenarios:
  
  Sending Smart Forms output via email or fax.
  Printing forms to a network printer.
  Output device temporarily unavailable or misconfigured.
  
  
  
  
  Summary:
  WZ384 indicates a failure in sending the form output. The immediate step is to check the SAPforms trace for detailed error information, then verify output device configuration, network connectivity, and form correctness. Correcting the underlying issue based on the trace details will resolve the error.
  
  If you provide the trace details or the context of the output (email, fax, print), I can help analyze the specific cause further.