How To Fix WZ363 - Office document cannot be displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 363

• Message text: Office document cannot be displayed

What causes this issue?

An error occurred reading the document or displaying the document
failed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE BWP_ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ363 - Office document cannot be displayed ?

  Certainly! Here's a detailed explanation regarding the SAP error message WZ363: Office document cannot be displayed:
  
  Error Message:
  WZ363 - Office document cannot be displayed
  
  Cause:
  This error typically occurs when SAP is unable to open or display an Office document (such as Word, Excel, or PowerPoint files) within the SAP GUI or through the SAP Office integration. The main reasons include:
  
  
  Missing or Incorrect SAP GUI Office Integration Setup:
  
  The SAP GUI is not properly configured to integrate with Microsoft Office applications.
  The required Office integration components or add-ins are not installed or are corrupted.
  
  
  
  Microsoft Office Version or Installation Issues:
  
  The installed Microsoft Office version is incompatible or not supported by the SAP GUI version.
  Office is not installed on the client machine.
  Office installation is damaged or missing required components.
  
  
  
  Authorization or Security Restrictions:
  
  User does not have sufficient authorizations to open or display the document.
  Security settings or antivirus software block the integration or opening of Office documents.
  
  
  
  SAP GUI or Frontend Component Issues:
  
  Outdated SAP GUI version that does not support the Office document display.
  Missing or corrupted frontend components like SAP Office Integration or SAP GUI for Windows.
  
  
  
  File Path or Network Issues:
  
  The document is stored in a location inaccessible to the client (e.g., network share not reachable).
  File path or filename contains unsupported characters.
  
  
  
  
  Solution:
  To resolve the WZ363 error, consider the following steps:
  
  
  Check SAP GUI and Office Integration Setup:
  
  Ensure that the SAP GUI for Windows is installed with the Office integration component.
  Reinstall or repair the SAP GUI installation if necessary.
  Verify that the SAP GUI patch level supports your Office version.
  
  
  
  Verify Microsoft Office Installation:
  
  Confirm that Microsoft Office is installed on the client machine.
  Check the Office version compatibility with SAP GUI.
  Repair or reinstall Microsoft Office if needed.
  
  
  
  Update SAP GUI and Office:
  
  Upgrade SAP GUI to the latest supported version.
  Update Microsoft Office to a supported version.
  
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary authorizations to access and display the document.
  Check SAP roles and authorizations related to document display and SAP Office integration.
  
  
  
  Adjust Security and Antivirus Settings:
  
  Ensure that security software or antivirus is not blocking SAP GUI or Office integration.
  Add SAP GUI and Office applications to trusted applications or exceptions.
  
  
  
  Test Document Access:
  
  Try opening the document outside SAP to ensure it is not corrupted.
  Check the file path and ensure it is accessible and does not contain special characters.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes that address this error for your SAP GUI and Office versions.
  Example SAP Note: SAP Note 1788703 (related to Office integration issues).
  
  
  
  
  Related Information:
  
  SAP GUI Office Integration: SAP GUI for Windows includes components that allow integration with Microsoft Office applications to display and edit documents directly.
  Supported Office Versions: Always check the SAP Product Availability Matrix (PAM) for supported Microsoft Office versions with your SAP GUI.
  SAP Notes: SAP regularly releases notes and patches to fix integration issues.
  Transaction Codes: The error may appear in transactions involving document display, such as SO01 (SAPoffice), CV01N (Create Document Info Record), or DMS transactions.
  
  
  If the problem persists after these steps, consider collecting detailed logs and contacting SAP Support with the following information:
  
  SAP GUI version and patch level
  Microsoft Office version
  Exact steps to reproduce the error
  Screenshots or logs of the error message
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  SAP GUI Office integration missing or misconfigured, Office version issues, authorizations, or security blocks
  
  
  Solution
  Verify and repair SAP GUI and Office installations, update software, check authorizations, adjust security settings
  
  
  Related Info
  SAP Notes (e.g., 1788703), SAP GUI Office Integration, supported Office versions, PAM
  
  
  
  
  If you need help with specific steps or commands to check or fix the issue, feel free to ask!