How To Fix WZ362 - Error converting SAP user & to Office user

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 362

• Message text: Error converting SAP user & to Office user

What causes this issue?

No Business Workplace is assigned to SAP user &v1&. However, this is
necessary for documents to be displayed in the Business Workplace.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE BWP_ADMINISTRATOR OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ362 - Error converting SAP user & to Office user ?

  SAP Error Message:
  
  WZ362 - Error converting SAP user & to Office user
  
  Cause:
  This error typically occurs when SAP is unable to map or convert an SAP user ID to the corresponding Microsoft Office (e.g., Outlook/Exchange) user account. The root causes can include:
  
  The SAP user does not have a valid or correctly maintained email address or Office user ID in the system.
  The integration between SAP and the Office environment (such as SAP Business Workplace, SAP Office Integration, or SAP Outlook integration) is not properly configured.
  Missing or incorrect entries in the SAP user master record, especially in the communication data (e.g., email address).
  Issues with the SAP Office integration settings or the RFC connections used for communication.
  The Office user does not exist or is not accessible in the connected Microsoft Exchange or Office 365 environment.
  
  
  Solution:
  To resolve the WZ362 error, follow these steps:
  
  
  Check SAP User Master Data:
  
  Go to transaction SU01 for the affected user.
  Verify that the user has a valid email address maintained under the Address tab (field: E-MAIL).
  Ensure that the communication data is complete and correct.
  
  
  
  Verify Office User Mapping:
  
  Check if the SAP user is correctly mapped to the Office user.
  This mapping can be maintained in the SAP Office integration settings or via the user master record.
  
  
  
  Check SAP Office Integration Configuration:
  
  Verify the configuration of the SAP Office integration (transaction SOADMIN).
  Ensure that the RFC destinations used for Office integration are correctly set up and working.
  Check the settings for the Office user conversion and mail system.
  
  
  
  Test the Connection to Office/Exchange:
  
  Ensure that the SAP system can communicate with the Microsoft Exchange or Office 365 server.
  Check network connectivity and credentials used for integration.
  
  
  
  Review SAP Notes and Documentation:
  
  Search for relevant SAP Notes related to WZ362 or SAP Office integration issues.
  Apply any recommended patches or corrections.
  
  
  
  Recreate or Synchronize User Mapping:
  
  If the mapping is corrupted, try to recreate or synchronize the SAP user to Office user mapping.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01 - User maintenance
  SOADMIN - SAP Office administration
  SOST - SAPconnect send requests (to check mail sending status)
  SCOT - SAPconnect administration (mail configuration)
  
  
  
  SAP Office Integration:
  
  SAP Office is the internal messaging system in SAP that can integrate with external mail systems like Microsoft Exchange.
  Proper configuration is essential for smooth communication and user mapping.
  
  
  
  Common SAP Notes:
  
  Check SAP Support Portal for notes related to WZ362 or SAP Office integration errors.
  Example notes might address user mapping issues, RFC connection problems, or mail system integration.
  
  
  
  
  Summary:
  The WZ362 error arises when SAP cannot convert an SAP user to the corresponding Office user, usually due to missing or incorrect user data or integration configuration issues. Ensuring correct user master data, proper SAP Office integration setup, and valid communication channels between SAP and Microsoft Office systems will resolve this error.