How To Fix WZ362 - Error converting SAP user & to Office user

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 362

• Message text: Error converting SAP user & to Office user

What causes this issue?

No Business Workplace is assigned to SAP user &v1&. However, this is
necessary for documents to be displayed in the Business Workplace.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE BWP_ADMINISTRATOR OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ362 - Error converting SAP user & to Office user ?

  SAP Error Message:
  WZ362 - Error converting SAP user & to Office user
  
  
  Cause:
  This error typically occurs when SAP is unable to map or convert an SAP user ID to the corresponding Microsoft Office (e.g., Outlook/Exchange) user account. The root causes can include:
  
  The SAP user does not have a valid or correctly maintained email address or Office user ID in the system.
  The integration between SAP and the Office environment (such as SAP Business Workplace, SAP Office Integration, or SAP Outlook integration) is not properly configured.
  Missing or incorrect entries in the SAP user master record, especially in the communication data (e.g., email address).
  Issues with the SAP Office integration settings or the RFC connections used for communication.
  The Office user does not exist or is not accessible in the connected Microsoft Exchange or Office 365 environment.
  
  
  
  Solution:
  To resolve the WZ362 error, follow these steps:
  
  
  Check SAP User Master Data:
  
  Go to transaction SU01 for the affected user.
  Verify that