How To Fix WZ337 - Autoforwarding not entered for your e-mail address

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 337

• Message text: Autoforwarding not entered for your e-mail address

Self-Explanatory Message

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• What is the cause and solution for SAP error message WZ337 - Autoforwarding not entered for your e-mail address ?

  SAP Error Message:
  
  WZ337 - Autoforwarding not entered for your e-mail address
  
  Cause:
  This error occurs in SAP when the system tries to send an email notification or workflow message to a user, but the user's email address does not have autoforwarding enabled or configured properly. In other words, the system expects that emails sent to the user's SAP email address should be automatically forwarded to an external email address, but this forwarding setting is missing or incomplete.
  This is common in SAP Business Workflow or SAPconnect scenarios where email notifications are sent via SAP but require forwarding rules to be set up for the user's email address.
  
  Explanation:
  
  SAP workflows or notifications are sent to the SAP user’s email address stored in the system.
  If the user’s email address is an internal SAP address (like a mailbox in SAPconnect), the system expects an autoforwarding rule to forward these emails to the user’s actual external email address.
  If autoforwarding is not set, the system cannot deliver the email externally, hence the error.
  
  
  Solution:
  
  
  Check User Email Address:
  
  Go to transaction SU01 (User Maintenance).
  Enter the user ID and check the email address in the Address tab.
  Ensure the email address is correct and complete.
  
  
  
  Set Up Autoforwarding:
  
  If the email address is an SAPconnect mailbox, autoforwarding must be configured.
  Use transaction SOST to check the status of sent emails.
  Use transaction SCOT (SAPconnect Administration) to configure email forwarding rules.
  In SCOT, ensure that the SMTP node is correctly configured and that the user’s mailbox has autoforwarding enabled.
  
  
  
  Configure Forwarding in SAPconnect:
  
  In SCOT, select the SMTP node.
  Choose Settings ? Forwarding.
  Enter the forwarding address for the user’s SAP mailbox.
  Save and activate the forwarding.
  
  
  
  Check Workflow or Notification Settings:
  
  If this error occurs in workflow, verify the workflow container and the email sending step.
  Ensure the email address used is correct and forwarding is set.
  
  
  
  Test Email Sending:
  
  Use transaction SOST to resend or check emails.
  Use transaction S_BCE_68001409 (Send test email) to verify email sending.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01 – User Maintenance
  SCOT – SAPconnect Administration
  SOST – SAPconnect Send Requests
  S_BCE_68001409 – Send Test Email
  
  
  
  SAP Notes:
  
  Check SAP Notes related to SAPconnect and email forwarding if the problem persists.
  Example: SAP Note 102030 (hypothetical) about email forwarding setup.
  
  
  
  Documentation:
  
  SAP Help Portal: Search for SAPconnect and email forwarding configuration.
  Workflow documentation for email notification setup.
  
  
  
  
  Summary:
  The error WZ337 indicates missing autoforwarding for the user’s email address in SAP. To resolve it, verify the user’s email address, configure autoforwarding in SAPconnect (SCOT), and ensure the SMTP node and forwarding rules are properly set up so that emails can be forwarded from SAP mailboxes to external email addresses.