How To Fix WZ338 - This means you cannot edit work items using e-mail.

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 338

• Message text: This means you cannot edit work items using e-mail.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message WZ338 - This means you cannot edit work items using e-mail. ?

  SAP Error Message:
  
  WZ338 – "This means you cannot edit work items using e-mail."
  
  Cause:
  The error message WZ338 occurs when a user attempts to edit or process SAP Workflow work items via e-mail, but the system or workflow configuration does not support editing work items through e-mail responses. SAP Workflow allows certain interactions via e-mail, but editing work items directly through e-mail is generally restricted for security and consistency reasons.
  In other words, the workflow or the system settings do not permit modifications of work items by e-mail responses, so when a user tries to do so, the system throws this error.
  
  Solution:
  
  
  Use SAP GUI or Fiori Apps to Edit Work Items:
  
  Instead of trying to edit the work item via e-mail, users should process or edit the work item directly in the SAP system using the SAP GUI transaction (e.g., SBWP for the SAP Business Workplace) or via SAP Fiori apps designed for workflow processing.
  
  
  Check Workflow Configuration:
  
  If editing work items via e-mail is a required business process, review the workflow design and configuration. However, note that standard SAP workflows do not support editing work items via e-mail. You may need to redesign the workflow to handle e-mail responses differently, such as by creating new work items or triggering follow-up workflows.
  
  
  Enable E-mail Response Processing (if applicable):
  
  SAP supports e-mail response processing for certain workflow tasks, but this is limited to specific scenarios (e.g., approvals). Ensure that the workflow tasks are configured to accept e-mail responses if that functionality is desired. This involves setting up the workflow container and task to handle e-mail responses properly.
  
  
  User Training:
  
  Inform users that editing work items via e-mail is not supported and provide guidance on how to process work items correctly.
  
  
  
  Related Information:
  
  
  SAP Workflow and E-mail Integration:
  
  SAP Workflow can send notifications and work item information via e-mail, and in some cases, users can respond to these e-mails to approve or reject tasks. However, editing the content of work items or changing their data via e-mail is not supported.
  
  
  Transaction Codes:  
  
  SBWP – SAP Business Workplace (to process work items)  
  SWI1 – Work Item Selection  
  SWDD – Workflow Builder (to check workflow design)
  
  
  
  SAP Notes and Documentation:
  
  Check SAP Notes related to workflow e-mail processing for updates or patches that might affect e-mail response capabilities.
  
  
  
  Summary:
  
  Cause: Attempt to edit workflow work items via e-mail, which is not supported.  
  Solution: Process work items using SAP GUI or Fiori apps; do not edit via e-mail. Review workflow design if e-mail interaction is required.  
  Related Info: Workflow e-mail response is limited to specific scenarios; editing work items via e-mail is generally not allowed.
  
  
  If you need help with a specific workflow or scenario, please provide more details about the workflow and how e-mail processing is set up.