Message type: E = Error
Message class: WZ - Workflow: Model objects
Message number: 338
Message text: This means you cannot edit work items using e-mail.
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WZ338
- This means you cannot edit work items using e-mail. ?SAP Error Message: WZ338 – "This means you cannot edit work items using e-mail."
Cause: The error message WZ338 occurs when a user attempts to edit or process SAP Workflow work items via e-mail, but the system or workflow configuration does not support editing work items through e-mail responses. SAP Workflow allows certain interactions via e-mail, but editing work items directly through e-mail is generally restricted for security and consistency reasons. In other words, the workflow or the system settings do not permit modifications of work items by e-mail responses, so when a user tries to do so, the system throws this error.
Solution: Use SAP GUI or Fiori Apps to Edit Work Items: Instead of trying to edit the work item via e-mail, users should process or edit the work item directly in the SAP system using the SAP GUI transaction (e.g., SBWP for the SAP Business Workplace) or via SAP Fiori apps designed for workflow
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