How To Fix WP784 - Document & rejected by system

SAP Error Message - Details

• Message type: E = Error

• Message class: WP - Messages from POS interface

• Message number: 784

• Message text: Document & rejected by system

What causes this issue?

Previous status of document: &V3&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WP784 - Document & rejected by system ?

  The SAP error message WP784 - Document & rejected by system typically occurs in the context of Workflow processing or Document management within SAP. Here's a detailed explanation of the cause, solution, and related information:
  
  Error Message:
  WP784 - Document & rejected by system
  
  The message text usually appears as:
  
  Document  rejected by system.
  
  
  Cause:
  
  The error indicates that a document (such as a workflow task, purchase order, invoice, or any business document) has been rejected automatically by the system during processing.
  This rejection can happen due to several reasons, including:
  
  Workflow errors: The workflow responsible for processing the document encountered an error or a condition that caused it to reject the document.
  Validation failures: The document did not pass certain validation checks or business rules configured in the system.
  Authorization issues: The user or system process attempting to process the document lacks the necessary authorizations.
  Status conflicts: The document is in a status that does not allow further processing or approval.
  Custom enhancements or user-exits: Custom code or enhancements might have logic that rejects the document under certain conditions.
  Technical issues: Problems like missing data, incorrect configuration, or system inconsistencies.
  
  
  
  
  Solution:
  
  
  Check the Workflow Log:
  
  Use transaction SWI1 or SWI2_WORKITEM to find the workflow instance related to the document.
  Analyze the workflow log to identify the step where the rejection occurred and the reason provided.
  
  
  
  Review Document Status and Data:
  
  Verify the status of the document in the relevant application (e.g., purchase order, invoice).
  Check if all mandatory fields and data are correctly maintained.
  
  
  
  Check Authorizations:
  
  Ensure that the user or system process has the required authorizations to process or approve the document.
  Use transaction SU53 after the error occurs to check for missing authorizations.
  
  
  
  Review Validation and Substitution Rules:
  
  Check if any validation or substitution rules (transaction GGB0, GGB1, or application-specific validation) are causing the rejection.
  
  
  
  Analyze Custom Code:
  
  If custom enhancements or user-exits are implemented, review the code to see if it rejects the document under certain conditions.
  
  
  
  Correct the Data or Status:
  
  If the document is in an incorrect status, try to reset or change the status if possible.
  Correct any data inconsistencies or missing information.
  
  
  
  Reprocess the Document:
  
  After fixing the root cause, reprocess or resubmit the document for approval or further processing.
  
  
  
  Consult SAP Notes:
  
  Search for SAP Notes related to WP784 for any known issues or patches.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1 - Workflow log analysis
  SWI2_WORKITEM - Work item overview
  SU53 - Authorization check
  Application-specific transactions for document processing (e.g., ME23N for purchase orders)
  
  
  
  Common Scenarios:
  
  Purchase order or invoice approval workflows rejecting documents due to missing data or incorrect status.
  Document management workflows rejecting documents due to validation failures.
  
  
  
  SAP Help and Documentation:
  
  Check SAP Help Portal for workflow error handling.
  Review application-specific documentation for document processing and approval workflows.
  
  
  
  
  If you provide the specific module or transaction where this error occurs, I can give more targeted advice.