How To Fix WN682 - Cannot persist contact key mapping; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: WN - Plant master data maintenance (integrated)

• Message number: 682

• Message text: Cannot persist contact key mapping; see long text

What causes this issue?

You want to transfer a plant with contact person data for customers
and/or suppliers.

System Response

The system has created the business partner for all contact persons.
However, the system cannot persist the key mapping in the target system.
If you transfer the site master data again, the system will create new
business partners for the contact persons instead of updating the
existing business partners.

How to fix this error?

In the target system, execute the application log (transaction SLG1) and
specify the following selection criteria:
<LS>Object</>: W (<LS>Retail</>)
<LS>Subobject</>: W_BTRA (<LS>Transfer plants</>)
In the application log, analyze the specific inconsistencies that have
occurred.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WN682 - Cannot persist contact key mapping; see long text ?

  The SAP error message WN682, which states "Cannot persist contact key mapping; see long text," typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Marketing Cloud when there is an issue with the mapping of contact keys, often related to data synchronization or integration processes.
  Cause:
  
  Data Integrity Issues: There may be inconsistencies or missing data in the contact records that prevent the system from creating or updating the mapping.
  Configuration Errors: Incorrect configuration settings in the system related to contact key mapping can lead to this error.
  Authorization Issues: The user may not have the necessary permissions to perform the operation related to contact key mapping.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or system performance issues.
  
  Solution:
  
  Check Data Integrity: Review the contact records to ensure that all required fields are populated and that there are no duplicates or inconsistencies.
  Review Configuration: Verify the configuration settings related to contact key mapping in the SAP system. Ensure that all necessary mappings are correctly defined.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to perform the operation.
  Consult Long Text: The error message suggests checking the long text for more details. This can provide specific information about what went wrong and how to address it.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Technical Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance. They may need to analyze the system configuration or logs in more detail.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Documentation: Review the official SAP documentation for CRM or Marketing Cloud regarding contact key mapping and data synchronization processes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the WN682 error and implement an appropriate solution.