How To Fix WL872 - Work item &: Error & & updating WFM header data

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 872

• Message text: Work item &: Error & & updating WFM header data

What causes this issue?

When the header data of the workflow manager was updated, the error
with the error number specified occurred for the work item displayed.

System Response

The action was cancelled, the work item was not changed.

How to fix this error?

See the long text of the respective error message of the workflow
manager.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL872 - Work item &: Error & & updating WFM header data ?

  The SAP error message WL872 typically indicates an issue with updating the Workflow Management (WFM) header data in the SAP system. This error can arise due to various reasons, and understanding the cause is crucial for finding an appropriate solution. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data being processed, such as missing or incorrect information in the workflow header.
  Authorization Issues: The user executing the workflow may not have the necessary authorizations to update the WFM header data.
  System Configuration: Incorrect configuration settings in the workflow or related components can lead to this error.
  Technical Issues: There may be underlying technical issues, such as database locks or system performance problems, that prevent the update from occurring.
  Custom Code: If there are custom enhancements or modifications in the workflow process, they may be causing the error.
  
  Solutions:
  
  Check Data Consistency: Review the data being processed in the workflow. Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  Review Authorizations: Verify that the user has the necessary authorizations to perform the action. You may need to consult with your SAP security team to ensure proper roles are assigned.
  Configuration Review: Check the configuration settings for the workflow and related components. Ensure that everything is set up correctly according to your business requirements.
  System Logs: Look into the system logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  Database Locks: Check for any database locks that might be preventing updates. You can use transaction SM12 to view and manage locks.
  Debugging: If the issue persists, consider debugging the workflow to identify where the error occurs. This may require technical expertise.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWI2_FREQ (Work Item Selection by Frequency), and SWI6 (Work Item Overview).
  Workflow Monitoring: Use transaction SWI1 to monitor workflow instances and identify any stuck or problematic work items.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Documentation: Review SAP documentation related to Workflow Management for best practices and troubleshooting tips.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.