How To Fix WL871 - Work item &: Note flag cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 871

• Message text: Work item &: Note flag cannot be changed

What causes this issue?

The flag which indicates whether there is (at least) one note for the
work item could not be changed.

System Response

The action was terminated, the work item was not changed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL871 - Work item &: Note flag cannot be changed ?

  The SAP error message WL871, which states "Work item &: Note flag cannot be changed," typically occurs in the context of workflow management within SAP. This error indicates that there is an issue with changing the note flag of a work item, which is often related to the status or properties of the work item.
  Cause:
  
  Work Item Status: The work item may be in a status that does not allow changes to the note flag. For example, if the work item is already completed or has been processed in a way that locks certain fields, you may not be able to change the note flag.
  Authorization Issues: The user may not have the necessary authorizations to change the note flag for the work item.
  Workflow Configuration: There may be specific configurations or settings in the workflow that prevent changes to the note flag.
  Technical Issues: There could be underlying technical issues, such as database locks or inconsistencies in the workflow data.
  
  Solution:
  
  Check Work Item Status: Verify the current status of the work item. If it is completed or in a locked state, you may need to take appropriate actions to unlock or change its status before attempting to modify the note flag.
  Review Authorizations: Ensure that the user attempting to change the note flag has the necessary authorizations. You may need to consult with your SAP security team to verify and adjust user roles if necessary.
  Workflow Configuration Review: Check the workflow configuration settings to see if there are any restrictions on changing the note flag. This may involve reviewing the workflow definition and any associated rules.
  Technical Troubleshooting: If the issue persists, consider checking for any technical issues, such as database locks or inconsistencies. You may need to consult with your SAP Basis team for further investigation.
  SAP Notes and Support: Look for any relevant SAP Notes that may address this specific error. SAP Notes often provide solutions or workarounds for known issues.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SWI1 (Work Item Selection) to view and analyze work items.
  Workflow Monitoring: Use transaction SWI2_FREQ to monitor workflow instances and their statuses.
  SAP Documentation: Refer to SAP Help documentation for detailed information on workflows and work item management.
  SAP Community: Engage with the SAP Community forums for insights and experiences from other users who may have encountered similar issues.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.