How To Fix WL840 - The following agents cannot be determiend: &

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 840

• Message text: The following agents cannot be determiend: &

What causes this issue?

The agents of the type &V2& could not be determined for the specified
work item.
INCLUDE WF_BEARBEITERTYPEN OBJECT DOKU ID TX

System Response

The action was terminated.

How to fix this error?

Check the organizational assignment of the underlying task. If
applicable, also check the rule entered there and the function module
implementing it.
The excluded agents can only be determined via the workflow definition.
Therefore check this definition.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL840 - The following agents cannot be determiend: & ?

  The SAP error message WL840, which states "The following agents cannot be determined: &," typically occurs in the context of SAP Workflow. This error indicates that the system is unable to determine the appropriate agents (users or roles) for a workflow task. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Missing or Incorrect Agent Assignment: The workflow task may not have any agents assigned, or the assignment may be incorrect.
  User or Role Deactivation: The users or roles that are supposed to be assigned as agents may be inactive or deactivated in the system.
  Authorization Issues: The user executing the workflow may not have the necessary authorizations to view or access the agents.
  Configuration Issues: There may be issues in the workflow configuration or the underlying business logic that prevents agent determination.
  Custom Logic: If there is custom logic implemented for agent determination, it may not be functioning correctly.
  
  Solutions:
  
  
  Check Agent Assignment:
  
  Go to the workflow definition in the SAP Business Workflow (transaction code SWDD) and verify the agent assignment for the task.
  Ensure that the agents are correctly defined and that the necessary roles or users are assigned.
  
  
  
  Verify User Status:
  
  Check the status of the users or roles that are supposed to be assigned as agents. Ensure they are active and not locked or deactivated.
  
  
  
  Review Authorizations:
  
  Ensure that the user executing the workflow has the necessary authorizations to access the agents. You can use transaction code SU53 to check for authorization issues.
  
  
  
  Debug Custom Logic:
  
  If there is custom logic for agent determination, debug the code to identify any issues that may be causing the failure.
  
  
  
  Check Workflow Configuration:
  
  Review the workflow configuration for any inconsistencies or errors. Ensure that all necessary settings are correctly configured.
  
  
  
  Use Workflow Logs:
  
  Check the workflow logs (transaction code SWI1) for more detailed information about the error and to identify which specific agents could not be determined.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Selection for Recurrent Tasks
  SWI2_DURA: Work Item Selection for Duration Tasks
  SWU3: Automatic Workflow Customizing
  
  
  
  Documentation: Refer to SAP Help documentation for Workflow and agent determination for more detailed guidance on configuring and troubleshooting workflows.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the specific version of SAP you are using.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the WL840 error in your SAP system.