How To Fix WL809 - Work item & cannot be reserved in status &

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 809

• Message text: Work item & cannot be reserved in status &

What causes this issue?

The work item cannot be reserved in its current status.

System Response

The action was terminated and the work item remains unchanged.

How to fix this error?

Check the current status of the work item. A work item can only be
reserved if it has the status <ZH>ready</> before.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL809 - Work item & cannot be reserved in status & ?

  The SAP error message WL809 indicates that a work item cannot be reserved because it is in a specific status that does not allow for reservation. This typically occurs in the context of SAP Business Workflow, where work items represent tasks that need to be completed by users.
  Cause:
  The error message WL809 usually arises due to one of the following reasons:
  
  Work Item Status: The work item is in a status that does not permit it to be reserved. For example, it might be completed, canceled, or in a state that is not eligible for processing.
  User Authorization: The user attempting to reserve the work item may not have the necessary authorizations to do so.
  Workflow Configuration: There may be issues with the workflow configuration or the way the work item is being processed.
  
  Solution:
  To resolve the WL809 error, you can take the following steps:
  
  
  Check Work Item Status:
  
  Use transaction code SWI1 (Work Item Selection) to check the status of the work item. Ensure that it is in a status that allows for reservation (e.g., "Ready" or "In Process").
  If the work item is completed or canceled, you will not be able to reserve it.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to reserve and process the work item. This may involve checking roles and profiles assigned to the user in transaction code PFCG.
  
  
  
  Workflow Monitoring:
  
  Use transaction code SWI2_FREQ or SWI2 to monitor the workflow and check for any issues or errors in the workflow instance that may be affecting the work item.
  
  
  
  Consult Workflow Administrator:
  
  If the issue persists, consult with your SAP Workflow Administrator or Basis team to investigate any underlying issues with the workflow configuration or system settings.
  
  
  
  Reprocess the Work Item:
  
  If the work item is stuck in an incorrect status, it may need to be reprocessed or reset by a workflow administrator.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2: Workflow Overview
  SWI2_FREQ: Workflow Frequency
  PFCG: Role Maintenance
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to the WL809 error. You can search for notes in the SAP Support Portal.
  
  
  Documentation: Review SAP documentation on Business Workflow for more details on work item management and statuses.
  
  
  By following these steps, you should be able to identify the cause of the WL809 error and take appropriate action to resolve it.