How To Fix WL807 - Work item & cannot be changed in status &

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 807

• Message text: Work item & cannot be changed in status &

What causes this issue?

The work item cannot be changed in its current state.

System Response

The action was terminated, the work item was not changed.

How to fix this error?

Check the current status of the work item. Reserve the work item.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL807 - Work item & cannot be changed in status & ?

  The SAP error message WL807 indicates that a work item cannot be changed in status due to certain restrictions or conditions that are not met. This error typically occurs in the context of SAP Business Workflow, where work items represent tasks that need to be processed by users.
  Cause:
  
  Work Item Status: The work item may be in a status that does not allow for changes. For example, it might be completed, canceled, or in a state that is not modifiable.
  Authorization Issues: The user may not have the necessary authorizations to change the status of the work item.
  Workflow Configuration: There may be specific workflow rules or configurations that prevent the status change.
  System Locking: The work item might be locked by another user or process, preventing any changes.
  Technical Issues: There could be underlying technical issues, such as database locks or inconsistencies in the workflow instance.
  
  Solution:
  
  Check Work Item Status: Review the current status of the work item. If it is in a terminal state (like completed or canceled), you may need to take different actions rather than changing the status.
  Review Authorizations: Ensure that the user attempting to change the status has the necessary permissions. This may involve checking roles and authorizations in the SAP system.
  Consult Workflow Configuration: If you have access, review the workflow configuration to understand any restrictions that may be in place regarding status changes.
  Unlock the Work Item: If the work item is locked, identify the user or process that has locked it and resolve the locking issue.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical problems.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like SWI1 (Work Item Selection) to view and analyze work items.
  Workflow Logs: Check the workflow logs for any additional error messages or information that can provide context for the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to Business Workflow for more insights into work item management and status changes.
  
  If you continue to experience issues, it may be beneficial to engage with your SAP support team or consult the SAP Community for further assistance.