How To Fix WL806 - Work item & cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 806

• Message text: Work item & cannot be deleted

What causes this issue?

When the work item was deleted, a critical inconsistency was found. The
header entry of the work item could not be deleted.

System Response

The delete operation was terminated.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_WF-ADMINISTRATOR OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL806 - Work item & cannot be deleted ?

  The SAP error message WL806 indicates that a work item cannot be deleted. This typically occurs in the context of SAP Business Workflow, where work items represent tasks that need to be processed by users or systems.
  Cause:
  The error message WL806 can arise due to several reasons, including:
  
  
  Work Item Status: The work item may be in a status that does not allow deletion. For example, if the work item has already been processed or is in a completed state, it may not be deletable.
  
  
  Authorization Issues: The user attempting to delete the work item may not have the necessary authorizations to perform this action.
  
  
  Workflow Instance: The work item may be part of a workflow instance that is still active or has dependencies that prevent deletion.
  
  
  Technical Issues: There may be underlying technical issues, such as database locks or inconsistencies in the workflow data.
  
  
  Solution:
  To resolve the WL806 error, you can take the following steps:
  
  
  Check Work Item Status: Verify the status of the work item. If it is completed or in a state that does not allow deletion, you may need to take alternative actions, such as archiving or closing the work item.
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to delete work items. You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  Check Workflow Instance: Investigate the workflow instance associated with the work item. If the workflow is still active, you may need to complete or terminate the workflow before attempting to delete the work item.
  
  
  Use Transaction SWIA: You can use transaction SWIA (Work Item Administration) to analyze and manage work items. This transaction allows you to view the details of the work item and its status.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team for further investigation, especially if there are indications of database or system issues.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWIA (Work Item Administration), and SWI2_FREQ (Work Item Selection with Frequency).
  Workflow Monitoring: Use transaction SWI2_DURA to monitor workflow instances and their statuses.
  Documentation: Refer to SAP documentation on Business Workflow for more detailed information on managing work items and workflows.
  
  By following these steps, you should be able to identify the cause of the WL806 error and take appropriate action to resolve it.