How To Fix WL770 - No possible recipients found for the work item task

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 770

• Message text: No possible recipients found for the work item task

What causes this issue?

The possible recipients of a work item are all those persons, holders
of positions, jobs or organizational units who are linked to the task
represented by the work item at runtime.
No possible recipients could be determined for the work item involved
here. Either no relationships were defined for the task or a read error
occurred when the database was read.
The task ID is listed in the technical data of the work item.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL770 - No possible recipients found for the work item task ?

  The SAP error message WL770, which states "No possible recipients found for the work item task," typically occurs in the context of SAP Business Workflow. This error indicates that the system could not find any valid recipients for a work item that needs to be processed. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Missing or Incorrect User Assignment: The work item may not have any users assigned to it, or the assigned users may not have the necessary authorizations.
  User Status: The users who are supposed to receive the work item may be inactive or locked in the system.
  Organizational Structure: The organizational structure may not be correctly set up, leading to no valid recipients being found.
  Task Configuration: The task associated with the work item may not be configured correctly, or the recipient determination rules may not be set up properly.
  Role Assignment: The roles required for the task may not be assigned to any users.
  
  Solutions:
  
  Check User Assignments: Verify that the work item has valid users assigned to it. You can do this by checking the workflow definition and ensuring that the correct users or groups are assigned.
  User Status Check: Ensure that the users who are supposed to receive the work item are active and not locked. You can check this in transaction SU01 (User Maintenance).
  Review Organizational Structure: Make sure that the organizational structure is correctly defined and that the users are part of the relevant organizational units.
  Task Configuration: Review the configuration of the task in the workflow. Ensure that the recipient determination logic is correctly set up and that it points to valid users or groups.
  Role Assignment: Check if the necessary roles are assigned to the users who are expected to receive the work item. You can do this in transaction PFCG (Role Maintenance).
  Workflow Logs: Use transaction SWI1 (Work Item Selection) to analyze the workflow logs and identify any issues related to the work item.
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Selection with Frequency
  SWI2_DURA: Work Item Selection with Duration
  SWU3: Automatic Workflow Customizing
  PFCG: Role Maintenance
  SU01: User Maintenance
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on workflow configuration and troubleshooting.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the WL770 error in your SAP system.