How To Fix WL768 - Work item was changed

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 768

• Message text: Work item was changed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WL768 - Work item was changed ?

  The SAP error message WL768, which states "Work item was changed," typically occurs in the context of SAP Workflow. This message indicates that the work item you are trying to process has been modified or updated by another user or process since you last accessed it. This can lead to inconsistencies or conflicts when trying to perform actions on the work item.
  Causes:
  
  Concurrent Access: Another user or process has modified the work item while you were trying to access it.
  Workflow Changes: The workflow definition or the status of the work item has changed, possibly due to a change in the underlying business process.
  System Delays: There may be a delay in the system's ability to reflect the most current state of the work item, leading to outdated information being presented to you.
  
  Solutions:
  
  Refresh the Work Item: Try refreshing the work item list or the specific work item you are trying to access. This can help you get the latest status.
  Reopen the Work Item: Close the current session and reopen the work item to see if the changes have been updated.
  Check for Updates: If you are in a collaborative environment, check with your colleagues to see if they have made changes to the work item.
  Review Workflow Logs: If you have access, review the workflow logs to understand what changes were made and by whom.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or system administrator for further assistance.
  
  Related Information:
  
  Workflow Monitoring: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Items by Frequency) to monitor and analyze work items.
  User Authorization: Ensure that you have the necessary authorizations to access and modify the work item.
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to this error message.
  Training and Documentation: Familiarize yourself with SAP Workflow concepts and best practices to minimize the occurrence of such errors in the future.
  
  By following these steps, you should be able to resolve the WL768 error and continue processing your work items effectively.