How To Fix WL767 - You do not have authorization to change the work item

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 767

• Message text: You do not have authorization to change the work item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WL767 - You do not have authorization to change the work item ?

  The SAP error message WL767, which states "You do not have authorization to change the work item," typically indicates that the user attempting to modify a work item in the SAP system lacks the necessary authorizations. This can occur in various contexts, such as workflow management or business process execution.
  Cause:
  
  Authorization Issues: The user does not have the required roles or authorizations assigned to their user profile to change the specific work item.
  Workflow Configuration: The workflow may have specific restrictions or conditions that limit who can modify work items.
  User Role Changes: Recent changes to user roles or permissions may have inadvertently removed access to certain work items.
  Work Item Status: The work item may be in a status that does not allow changes (e.g., completed or locked).
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after encountering the error to see which authorization check failed. This will provide insight into what specific authorization is missing.
  Review the user's roles and authorizations in transaction code PFCG to ensure they have the necessary permissions to modify work items.
  
  
  
  Modify User Roles:
  
  If the user lacks the necessary authorizations, a security administrator or someone with the appropriate access should update the user's roles to include the required permissions for the workflow or work item.
  
  
  
  Review Workflow Configuration:
  
  Check the workflow configuration to ensure that there are no restrictions preventing the user from changing the work item. This may involve reviewing the workflow definition and any associated conditions.
  
  
  
  Consult with Workflow Administrator:
  
  If the issue persists, consult with the workflow administrator or the person responsible for managing workflows in your organization. They may have additional insights or be able to adjust settings as needed.
  
  
  
  Check Work Item Status:
  
  Verify the status of the work item. If it is in a state that does not allow changes, you may need to take different actions based on the workflow design.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU53: Display Authorization Check
  PFCG: Role Maintenance
  SWI1: Work Item Selection
  SWI2_DURA: Work Item Overview
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on authorization objects related to workflows and work items.
  
  
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance, especially if it involves complex workflow configurations or system settings.
  
  
  By following these steps, you should be able to identify the cause of the WL767 error and implement a solution to resolve the authorization issue.