How To Fix WL771 - Error reading possible agents in organization model

WL771 - Overview

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 771

• Message text: Error reading possible agents in organization model

What causes this issue?

No possible recipients could be determined since there is no active
plan version in the system.
&what_to_do&
Define an active plan version in Workflow Customizing.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL771 - Error reading possible agents in organization model ?

  The SAP error message WL771, which states "Error reading possible agents in organization model," typically occurs in the context of workflow management within SAP systems. This error indicates that the system is unable to retrieve the list of possible agents (users or roles) for a specific workflow task due to issues in the organizational model.
  Causes:
  
  Missing or Incomplete Organizational Data: The organizational model may not be fully defined, or there may be missing data related to positions, jobs, or organizational units.
  Authorization Issues: The user executing the workflow may not have the necessary authorizations to access the organizational data.
  Incorrect Workflow Configuration: The workflow may be incorrectly configured, leading to issues in determining possible agents.
  Data Consistency Issues: There may be inconsistencies in the data stored in the SAP system, such as orphaned records or incorrect relationships between organizational units and users.
  Buffer Issues: Sometimes, the organizational model data may not be properly buffered, leading