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How To Fix WL771 - Error reading possible agents in organization model


SAP Error Message - Details

  • Message type: E = Error

  • Message class: WL - Workflow: run-time messages

  • Message number: 771

  • Message text: Error reading possible agents in organization model

  • Show details Hide details
  • What causes this issue?

    No possible recipients could be determined since there is no active
    plan version in the system.
    &what_to_do&
    Define an active plan version in Workflow Customizing.

    The system issues an error message and will not allow you to continue with this transaction until the error is resolved.


    Error message extract from SAP system. Copyright SAP SE.


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  • What is the cause and solution for SAP error message WL771 - Error reading possible agents in organization model ?

    The SAP error message WL771, which states "Error reading possible agents in organization model," typically occurs in the context of workflow management within SAP systems. This error indicates that the system is unable to retrieve the list of possible agents (users or roles) for a specific workflow task due to issues in the organizational model.

    Causes:

    1. Missing or Incomplete Organizational Data: The organizational model may not be fully defined, or there may be missing data related to positions, jobs, or organizational units.
    2. Authorization Issues: The user executing the workflow may not have the necessary authorizations to access the organizational data.
    3. Incorrect Workflow Configuration: The workflow may be incorrectly configured, leading to issues in determining possible agents.
    4. Data Consistency Issues: There may be inconsistencies in the data stored in the SAP system, such as orphaned records or incorrect relationships between organizational units and users.
    5. Buffer Issues: Sometimes, the organizational model data may not be properly buffered, leading to temporary access issues.

    Solutions:

    1. Check Organizational Model: Verify that the organizational model is correctly set up. Ensure that all necessary organizational units, positions, and jobs are defined and linked properly.
    2. Review Authorizations: Ensure that the user has the necessary authorizations to access the organizational data. This may involve checking roles and profiles assigned to the user.
    3. Workflow Configuration: Review the workflow configuration to ensure that it is set up correctly. Check the task definitions and agent assignments.
    4. Consistency Check: Run consistency checks on the organizational data to identify and resolve any inconsistencies. This can often be done using transaction codes like PPOME or OOMR.
    5. Buffer Refresh: If the issue is related to data buffering, you can try refreshing the buffer. This can sometimes be done by using transaction code SICF to restart the relevant services or by using transaction SM12 to clear locks.
    6. Check for Notes and Patches: Look for SAP Notes or patches that may address known issues related to this error. Sometimes, specific versions of SAP may have bugs that are resolved in later updates.

    Related Information:

    • Transaction Codes: Familiarize yourself with relevant transaction codes such as PPOME (to manage the organizational model), SWI1 (to monitor workflows), and SWI2_FREQ (to analyze workflow instances).
    • SAP Notes: Search the SAP Support Portal for notes related to WL771 or workflow issues. This can provide insights into specific fixes or workarounds.
    • Documentation: Review SAP documentation on workflow management and organizational management for best practices and troubleshooting steps.

    If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or Workflow team for further investigation.

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