How To Fix WL720 - Work item "&" cannot be forwarded in status "&"

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 720

• Message text: Work item "&" cannot be forwarded in status "&"

What causes this issue?

The <DS:GLOS.work_item>work item</> has a processing status in which
the selected function cannot be carried out.
The current status is <ZH>&V2&</>.
It is not possible to forward the work item in this status.
It can only be <ZK>forwarded</> in the following processing statuses:
<ZH>Ready</>
<ZH>Reserved</>
<ZH>Executed</>

System Response

The function is not executed.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL720 - Work item "&" cannot be forwarded in status "&" ?

  The SAP error message WL720 indicates that a work item cannot be forwarded because it is in a specific status that does not allow for forwarding. This error typically occurs in the context of SAP Business Workflow, where work items represent tasks that need to be completed by users.
  Cause:
  The error message WL720 is triggered when you attempt to forward a work item that is in a status that prohibits this action. Common statuses that may lead to this error include:
  
  Completed: The work item has already been processed and cannot be forwarded.
  Cancelled: The work item has been cancelled and is no longer active.
  In Process: The work item is currently being processed by another user.
  
  Solution:
  To resolve the WL720 error, you can take the following steps:
  
  
  Check the Status: Review the status of the work item. You can do this by accessing the workflow log or using transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview).
  
  
  Determine the Next Steps:
  
  If the work item is completed or cancelled, you will not be able to forward it. You may need to create a new work item or take alternative actions based on your business process.
  If the work item is in process, you may need to wait until the current user completes their task before attempting to forward it again.
  
  
  
  Consult Workflow Administrator: If you believe the work item should be in a status that allows forwarding, consult your workflow administrator. They can check the workflow configuration and ensure that the statuses and transitions are set up correctly.
  
  
  Review Workflow Configuration: If you have access, review the workflow definition in transaction SWDD (Workflow Builder) to ensure that the statuses and transitions are correctly defined.
  
  
  Documentation and Support: If the issue persists, refer to SAP documentation or reach out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1, SWI2, SWDD, and SWI5 (for workflow monitoring).
  Workflow Logs: Use workflow logs to trace the history of the work item and understand its current status.
  SAP Notes: Check for any SAP Notes related to workflow issues or specific error messages that may provide additional insights or patches.
  
  By following these steps, you should be able to address the WL720 error and understand the underlying reasons for the work item's status.