How To Fix WL718 - Work item "&" is already being processed by another agent

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 718

• Message text: Work item "&" is already being processed by another agent

What causes this issue?

The work item on which the required action is to be carried out is
already being processed by another user.
A situation where work items are displayed in a user's Business
Workplace but cannot be processed by him/her can occur when a work item
is assigned to several users. Several users therefore see the work item
simultaneously in their Business Workplace.
If the work item is now processed by one of the users, an implicit lock
is set for the other users. If the other users do not refresh their
Business Workplace in the period between executing this action and the
current time, the Business Workplace these users see is not up-to-date.

System Response

The action is not carried out on the work item.

How to fix this error?

To see the current state of the Business Workplace, choose <LS>refresh
</>.

Error message extract from SAP system. Copyright SAP SE.