How To Fix WL718 - Work item "&" is already being processed by another agent

WL718 - Overview

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 718

• Message text: Work item "&" is already being processed by another agent

What causes this issue?

The work item on which the required action is to be carried out is
already being processed by another user.
A situation where work items are displayed in a user's Business
Workplace but cannot be processed by him/her can occur when a work item
is assigned to several users. Several users therefore see the work item
simultaneously in their Business Workplace.
If the work item is now processed by one of the users, an implicit lock
is set for the other users. If the other users do not refresh their
Business Workplace in the period between executing this action and the
current time, the Business Workplace these users see is not up-to-date.

System Response

The action is not carried out on the work item.

How to fix this error?

To see the current state of the Business Workplace, choose <LS>refresh
</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL718 - Work item "&" is already being processed by another agent ?

  The SAP error message WL718 indicates that a work item is currently being processed by another agent, which means that the work item is locked and cannot be accessed by the user trying to process it. This situation typically arises in workflow scenarios where multiple users might attempt to access the same work item simultaneously.
  
  Cause:
  
  Concurrent Processing: Another user or process is already working on the same work item.
  Workflow Locking Mechanism: SAP uses a locking mechanism to prevent multiple users from processing the same work item at the same time.
  System Configuration: The workflow might be configured in such a way that it allows only one user to process a work item at a time.
  
  
  Solution:
  
  
  Wait and Retry: If the work item is being processed by another user, the simplest solution is to wait until that user completes their task and releases the work item. You can periodically check the status of the