How To Fix WL719 - No notification agent determined - Forwarding not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 719

• Message text: No notification agent determined - Forwarding not possible

What causes this issue?

An addressee must be specified to use the <LS>forwarding</> function.
However, the user has not selected an addressee.

System Response

The work item is not forwarded.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL719 - No notification agent determined - Forwarding not possible ?

  The SAP error message WL719 "No notification agent determined - Forwarding not possible" typically occurs in the context of SAP Workflow or SAP Business Workflow when the system is unable to determine a suitable notification agent for a workflow task. This can happen for various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  
  Missing or Incorrect Configuration: The notification agent may not be configured correctly in the workflow settings. This could be due to missing entries in the workflow definition or incorrect settings in the workflow container.
  
  
  User Assignment Issues: The user who is supposed to receive the notification may not be assigned correctly to the workflow task. This can happen if the user is not in the correct role or if the user’s status is inactive.
  
  
  Agent Determination Rules: The rules for agent determination may not be set up properly. If the system cannot find a valid agent based on the defined rules, it will throw this error.
  
  
  Technical Issues: There may be technical issues such as missing authorizations, system configuration problems, or issues with the underlying database.
  
  
  Solutions:
  
  
  Check Workflow Configuration: Review the workflow definition and ensure that the notification agent is correctly configured. Make sure that the agent determination method is set up properly.
  
  
  Verify User Assignments: Check the user assignments for the workflow task. Ensure that the users are active and have the necessary roles and authorizations to receive notifications.
  
  
  Review Agent Determination Rules: Go through the agent determination rules in the workflow. Make sure that the rules are correctly defined and that they can resolve to a valid user or group.
  
  
  Test with Different Users: If possible, test the workflow with different users to see if the issue is user-specific or a broader configuration issue.
  
  
  Check for Technical Issues: Look into the system logs for any technical errors that might be related to this issue. Ensure that the system is functioning correctly and that there are no underlying problems.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to workflow and notification agents for any specific guidance or updates that may address this issue.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific version and configuration of your SAP system.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates.
  Workflow Monitoring: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to monitor workflow instances and identify issues.
  Agent Determination Methods: Familiarize yourself with different agent determination methods available in SAP, such as using organizational management (OM) or user assignments.
  
  By following these steps, you should be able to identify the cause of the WL719 error and implement a suitable solution.