How To Fix WL721 - Work items of type "&" cannot be forwarded

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 721

• Message text: Work items of type "&" cannot be forwarded

What causes this issue?

The function selected is not possible with all work item types. The
<LS>Forward</> function can only be used with dialog work items (type
W).
However, the work item selected has type <ZH>&V1&</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL721 - Work items of type "&" cannot be forwarded ?

  The SAP error message WL721 indicates that there is an issue with forwarding a work item of a specific type. This error typically occurs in the context of SAP Business Workflow when a user attempts to forward a work item that is not allowed to be forwarded due to its type or status.
  Cause:
  
  Work Item Type Restrictions: The work item type may have restrictions that prevent it from being forwarded. Certain work items are designed to be processed by specific users or roles and cannot be reassigned.
  Status of the Work Item: The work item may be in a status that does not allow forwarding. For example, if the work item is already completed or in a state that does not permit further action.
  Authorization Issues: The user attempting to forward the work item may not have the necessary authorizations to perform this action.
  Configuration Settings: The workflow configuration may have been set up in such a way that forwarding is not permitted for certain work item types.
  
  Solution:
  
  Check Work Item Type: Review the type of work item you are trying to forward. Consult with your workflow administrator to understand the restrictions associated with that work item type.
  Verify Work Item Status: Ensure that the work item is in a status that allows forwarding. If it is completed or in a locked state, you may need to take a different action.
  Review Authorizations: Check if the user has the necessary authorizations to forward the work item. If not, the user may need to be granted additional permissions.
  Consult Workflow Configuration: If you have access to the workflow configuration, check if there are any settings that restrict forwarding for the specific work item type. Adjustments may need to be made by a workflow administrator.
  Use Alternative Actions: If forwarding is not possible, consider other actions that can be taken with the work item, such as completing it, rejecting it, or processing it in another way.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Workflow Documentation: Review the SAP documentation related to Business Workflow for more details on work item types and their behaviors.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection) and SWI2_FREQ (Work Item Overview) to monitor and manage work items effectively.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.