How To Fix WL686 - Info mail & could not be sent to recipient &

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 686

• Message text: Info mail & could not be sent to recipient &

What causes this issue?

There are inquiry mails for the work item without replies. When the
work item is processed, these recipients are informed. To do this, an
information mail is sent which can be used to delete the first mail.
The mail informs the recipient that he does not need to process the
inquiry mail since the work item has already been processed.

System Response

The mail <(>&<)> could not be sent to user <(>&<)> due to errors which
occurred during sending.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL686 - Info mail & could not be sent to recipient & ?

  The SAP error message WL686 typically indicates that there was an issue with sending an information mail to a recipient. This can occur in various scenarios, such as when trying to send notifications, alerts, or other types of emails from the SAP system. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Incorrect Email Address: The recipient's email address may be incorrectly formatted or invalid.
  SMTP Configuration Issues: The SAP system may not be properly configured to connect to the SMTP server for sending emails.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the SMTP server.
  Authorization Issues: The user or the system may not have the necessary permissions to send emails.
  Email Server Down: The SMTP server may be down or experiencing issues.
  Mail Queue Issues: There may be a backlog or issue in the mail queue that is preventing emails from being sent.
  
  Solutions:
  
  Check Email Address: Verify that the recipient's email address is correct and properly formatted.
  Review SMTP Configuration:
  
  Go to transaction code SCOT in SAP.
  Check the settings for the SMTP node and ensure that the SMTP server details are correct.
  Test the connection to the SMTP server to ensure it is reachable.
  
  
  Network Connectivity: Ensure that there are no network issues preventing the SAP system from connecting to the SMTP server.
  Authorization Check: Ensure that the user or the system has the necessary authorizations to send emails. Check user roles and profiles.
  Check SMTP Server Status: Verify that the SMTP server is operational and not experiencing downtime.
  Mail Queue Monitoring: Use transaction code SOST to monitor the mail queue. Check for any stuck or failed emails and resolve any issues found there.
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: Configuration of the SMTP node.
  SOST: Monitor the status of sent emails.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to email sending.
  Logs: Review the application logs (transaction code SLG1) for any additional error messages or details that may provide more context about the failure.
  
  If the issue persists after trying the above solutions, it may be helpful to consult with your SAP Basis team or refer to SAP support for further assistance.