How To Fix WL686 - Info mail & could not be sent to recipient &

WL686 - Overview

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 686

• Message text: Info mail & could not be sent to recipient &

What causes this issue?

There are inquiry mails for the work item without replies. When the
work item is processed, these recipients are informed. To do this, an
information mail is sent which can be used to delete the first mail.
The mail informs the recipient that he does not need to process the
inquiry mail since the work item has already been processed.

System Response

The mail <(>&<)> could not be sent to user <(>&<)> due to errors which
occurred during sending.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL686 - Info mail & could not be sent to recipient & ?

  The SAP error message WL686 typically indicates that there was an issue with sending an information mail to a recipient. This can occur in various scenarios, such as when trying to send notifications, alerts, or other types of emails from the SAP system. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Incorrect Email Address: The recipient's email address may be incorrectly formatted or invalid.
  SMTP 
  Configuration Issues: The SAP system may not be properly configured to connect to the SMTP server for sending emails.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the SMTP server.
  Authorization Issues: The user or the system may not have the necessary permissions to send emails.
  Email Server Down: The SMTP server may be down or experiencing issues.
  Mail Queue Issues: There may be a backlog or issue in the mail queue that is preventing emails from being sent.
  
  Solutions:
  
  Check Email