How To Fix WL686 - Info mail & could not be sent to recipient &

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 686

• Message text: Info mail & could not be sent to recipient &

What causes this issue?

There are inquiry mails for the work item without replies. When the
work item is processed, these recipients are informed. To do this, an
information mail is sent which can be used to delete the first mail.
The mail informs the recipient that he does not need to process the
inquiry mail since the work item has already been processed.

System Response

The mail <(>&<)> could not be sent to user <(>&<)> due to errors which
occurred during sending.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.