How To Fix WL687 - 'Send mail' action not possible for work items of type &

SAP Error Message - Details

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 687

• Message text: 'Send mail' action not possible for work items of type &

What causes this issue?

Mails can only be sent for type (type W) dialog work items.
The work item you selected has the type <(>&<)>.

System Response

The system terminates the send operation.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL687 - 'Send mail' action not possible for work items of type & ?

  The SAP error message WL687 indicates that the "Send mail" action is not possible for work items of a specific type. This error typically arises in the context of SAP Business Workflow when attempting to send an email notification for a work item that does not support this action.
  Cause:
  
  Work Item Type: The work item type specified in the error message (represented by &) does not have the capability to send emails. This could be due to the configuration of the workflow or the specific type of work item being processed.
  Missing Configuration: The workflow may not be configured to allow email notifications for certain types of work items. This can happen if the workflow definition does not include the necessary steps or actions for email notifications.
  User Settings: The user settings or the recipient's email configuration may not be set up correctly, preventing the system from sending emails.
  Technical Issues: There could be underlying technical issues, such as problems with the SMTP configuration or the email server.
  
  Solution:
  
  Check Workflow Configuration: Review the workflow definition in the SAP system to ensure that the work item type in question is configured to allow email notifications. You may need to modify the workflow to include the necessary steps for sending emails.
  Verify Work Item Type: Confirm that the work item type is indeed capable of sending emails. You can check the workflow template and the associated actions to see if email notifications are supported.
  User Email Settings: Ensure that the users involved in the workflow have valid email addresses configured in their user profiles. You can check this in transaction SU01 (User Maintenance).
  SMTP Configuration: Verify the SMTP settings in the SAP system to ensure that emails can be sent. This can be checked in transaction SCOT (SAPconnect Administration).
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue. You can use transaction SLG1 to view application logs related to workflow processing.
  
  Related Information:
  
  Workflow Documentation: Refer to SAP documentation on workflows for detailed information on configuring email notifications and work item types.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to the WL687 error or email notifications in workflows.
  Community Forums: Consider checking SAP Community forums or other user groups for discussions related to similar issues, as other users may have encountered and resolved the same problem.
  
  By following these steps, you should be able to identify the cause of the WL687 error and implement a solution to enable email notifications for the specified work item type.