How To Fix WL687 - 'Send mail' action not possible for work items of type &

WL687 - Overview

• Message type: E = Error

• Message class: WL - Workflow: run-time messages

• Message number: 687

• Message text: 'Send mail' action not possible for work items of type &

What causes this issue?

Mails can only be sent for type (type W) dialog work items.
The work item you selected has the type <(>&<)>.

System Response

The system terminates the send operation.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WL687 - 'Send mail' action not possible for work items of type & ?

  The SAP error message WL687 indicates that the "Send mail" action is not possible for work items of a specific type. This error typically arises in the context of SAP Business Workflow when attempting to send an email notification for a work item that does not support this action.
  
  Cause:
  
  Work Item Type: The work item type specified in the error message (represented by &) does not have the capability to send emails. This could be due to the configuration of the workflow or the specific type of work item being processed.
  Missing Configuration: The workflow may not be configured to allow email notifications for certain types of work items. This can happen if the workflow definition does not include the necessary steps or actions for email notifications.
  User Settings: The user settings or the recipient's email configuration may not be set up correctly, preventing the system from sending emails.
  Technical Issues: There could be