How To Fix WI728 - Restart of & work items: & successful, & failed

SAP Error Message - Details

• Message type: E = Error

• Message class: WI - BPT Workflow: Messages from Info System

• Message number: 728

• Message text: Restart of & work items: & successful, & failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WI728 - Restart of & work items: & successful, & failed ?

  Certainly! Here's a detailed explanation regarding the SAP error message:
  
  SAP Message:
  WI728 Restart of & work items: & successful, & failed
  
  Meaning / Cause:
  
  This message appears during the restart of workflow work items in SAP.
  The placeholders (&) are replaced by actual numbers or values at runtime.
  It indicates that an attempt was made to restart a certain number of workflow work items.
  Out of these, some were successfully restarted, while others failed.
  The failure can be due to various reasons such as:
  
  The work item is already completed or deleted.
  The work item is locked or being processed by another user or process.
  Inconsistent or missing data related to the work item.
  Authorization issues.
  System or database errors.
  
  
  
  
  When does this occur?
  
  Typically during workflow administration activities, such as:
  
  Restarting failed or stuck workflow work items via transaction SWI1 (Work Item Selection) or SWIA (Restart Work Item).
  Automatic or manual workflow recovery processes.
  Workflow runtime errors that require manual intervention.
  
  
  
  
  Solution / How to resolve:
  
  
  Check the Work Item Status:
  
  Use transaction SWI1 or SWI5 to check the status of the work items.
  Identify which work items failed to restart and analyze their details.
  
  
  
  Analyze Error Logs:
  
  Use transaction SWI2_FREQ or SWI6 to view workflow logs and error messages related to the failed work items.
  Check for specific error messages or dumps related to the failed restart attempts.
  
  
  
  Check Authorizations:
  
  Ensure the user restarting the work items has the necessary authorizations to process or restart those work items.
  
  
  
  Check for Locks or Conflicts:
  
  Verify if the work items are locked or being processed by another user.
  Use transaction SM12 to check for locks.
  
  
  
  Correct Data Issues:
  
  If the failure is due to missing or inconsistent data, correct the underlying data or master data.
  Sometimes, re-triggering the workflow or re-creating the work item might be necessary.
  
  
  
  Manual Restart:
  
  Try restarting the failed work items individually via SWIA or SWI1.
  Sometimes batch restart fails for some items but manual restart works.
  
  
  
  Check Workflow Customizing:
  
  Verify if there are any issues in the workflow definition or customizing that might cause the work items to fail.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes using the error message or symptoms.
  If the problem persists, consider raising a support ticket with SAP.
  
  
  
  
  Related Transactions:
  
  SWIA – Restart Work Item
  SWI1 – Work Item Selection
  SWI2_FREQ – Workflow Log
  SWI5 – Work Item List
  SM12 – Lock Entries
  SWI6 – Workflow Error Log
  
  
  Summary:
  
  The message WI728 is informational, indicating how many work items were successfully restarted and how many failed.
  The key is to investigate the failed work items individually to understand the root cause.
  Common causes include authorization issues, locks, data inconsistencies, or workflow configuration problems.
  Use the workflow tools and logs to analyze and resolve the issues.
  
  
  If you provide the exact numbers or additional context (e.g., the workflow involved, error logs), I can help you analyze the problem more specifically.