How To Fix WI726 - Restart of work item & is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: WI - BPT Workflow: Messages from Info System

• Message number: 726

• Message text: Restart of work item & is not possible

Self-Explanatory Message

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• What is the cause and solution for SAP error message WI726 - Restart of work item & is not possible ?

  SAP Error Message:
  
  WI726 - Restart of work item & is not possible
  
  Cause:
  The error message WI726 occurs when you try to restart a work item in the SAP Workflow system, but the system determines that the work item cannot be restarted. This typically happens because:
  
  The work item is in a status that does not allow restarting (e.g., it is already completed, cancelled, or deleted).
  The workflow container or the workflow instance is in a state that prevents restarting the work item.
  The work item has been processed or is locked by another user or process.
  The workflow runtime has already moved past the point where the work item can be restarted.
  
  
  Explanation:
  In SAP Workflow, a work item represents a task assigned to a user or a role. Restarting a work item means reactivating it so that the user can process it again. However, once a work item is completed or deleted, it cannot be restarted because the workflow engine considers it finished or obsolete.
  
  Solution:
  To resolve the WI726 error, consider the following steps:
  
  
  Check Work Item Status:
  
  Use transaction SWI1 or SWI5 to check the status of the work item.
  If the work item is completed or deleted, it cannot be restarted.
  
  
  
  Check Workflow Instance Status:
  
  Use transaction SWI2_FREQ or SWI6 to check the status of the workflow instance.
  If the workflow instance is completed or cancelled, restarting the work item is not possible.
  
  
  
  Use Correct Method to Restart:
  
  If the work item is in an error status (e.g., error in processing), you can try to restart it using transaction SWPR (Restart Work Item).
  If the work item is not in an error status, restarting is not allowed.
  
  
  
  Recreate the Work Item:
  
  If restarting is not possible, consider resubmitting the workflow or creating a new work item by restarting the workflow instance or triggering the workflow again.
  
  
  
  Check for Locks or User Processing:
  
  Ensure no other user or process is currently processing or locking the work item.
  
  
  
  Check Workflow Logs:
  
  Use transaction SWI2_DIAG or SWI1 to analyze the workflow logs for any errors or inconsistencies.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1 - Work Item Selection
  SWI5 - Work Item List
  SWPR - Restart Work Item
  SWI2_FREQ - Workflow Instance Overview
  SWI6 - Workflow Log
  SWI2_DIAG - Workflow Diagnosis
  
  
  
  SAP Notes:
  
  Check SAP Notes related to workflow errors and work item processing for your specific SAP version.
  
  
  
  Workflow Statuses:
  
  Work items can have statuses like READY, COMPLETED, ERROR, DELETED, etc.
  Only work items in ERROR or READY status can be restarted.
  
  
  
  Authorization:
  
  Ensure you have the necessary authorizations to restart work items.
  
  
  
  
  Summary:
  The WI726 error indicates that the system does not allow restarting the specified work item because it is in a status that forbids it (usually completed or deleted). To fix this, verify the status of the work item and workflow instance, and if restarting is not possible, consider resubmitting the workflow or creating a new work item.
  
  If you need further assistance, please provide the work item ID and workflow details for more specific troubleshooting.